The University of Delaware has upgraded the security for parents and guardians to access students’ financial information through the new "Parent/Guardian Secure Services" web application.
The initial steps will take parents and guardians a few minutes to complete the next time they log in to “My Finances” and will include the following:
Confirm email address: The email address will continue to be the username.
Reset password: Parent and guardians may be required to create a stronger password to meet security thresholds.
Choose security questions: Used to retrieve forgotten log in information.
After parents and guardians successfully complete the process they will receive an email that confirms that they will use the CAS interface (see image) to log in to a new "Parent/Guardian Secure Services" web application to view the information that their students share. The first time they log in to this new site, they will also be prompted to update their profile and confirm their relationship with the student as the final step in transitioning to the new site.
Click here for detailed screenshots of the process.
Frequently Asked Questions
Why do I have to change/update my authentication?
The University is updating the way students and families access student electronic records. The overall goal is to create additional safeguards to protect your information. For additional information, please refer to our announcement on UDaily.
When do I need to update my authentication?
You can either update your information now or wait until the next time you log in to My Finances to view your billing statement or other financial information.
What do I need to include for my password to be valid?
Passwords must be between 10 and 30 characters and contain the following: an upper case and lower case letter, a number, and a special character. If your password does not meet these requirements already, you will be prompted to create a new password.
Are there other requirements besides just setting up a new password?
Parents and guardians will be required to create three challenge questions; these questions will be used for password resets in case a password is forgotten.
Once parents/guardians have gained access to Parent/Guardian Services for the first time, they will then be prompted to indicate their relationship to the student and set up a quick profile.
Where can I find more information on the process?
You can find step-by-step instructions, including screen prints, here.