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Featured
Speaker: Curt Coffman
Co-author, First, Break All the
Rules
A New York Times best-selling author, independent
researcher, and consultant, Curt Coffman spent 22 years
at the Gallup Organization serving as its Global Practice
Leader for employee and customer engagement consulting.
He is the co-author of the best-sellers
Coffman is the Senior Scientist and Consultant with
the MAJERS Consulting
Group and an Executive Fellow at the Daniels School
of Business at the University of Denver. Coffman has
consulted with a number of Fortune 100 and 500 companies,
and his work has spanned the Western Hemisphere, Europe,
Asia, and the Middle East. His mission is to help organizations
understand the key characteristics of a positive, productive,
customer-oriented work environment. His research and
consulting insights help organizations measure and manage
workplace and customer conditions that show linkage
to business results.
In the past ten years, Coffman has presented to thousands
of groups on the topic of creating great places to work
and their impact on individuals, families, organizational
growth and creating engaged customers. His research
and thoughts have been published in the Wall Street
Journal, BusinessWeek, Chief Executive
magazine, CIO Magazine, The Economist,
Fast Company, Fortune, Harvard
Business Review, Harvard Management Update,
Inc. magazine, International Journal of Management
Reviews, Microsoft Executive Circle, the
New York Times, USA Today, and the
Washington Post. Coffman recently published an
article titled "Manage Your HumanSigma" (a
management approach that assesses, manages, and improves
the quality of the employee-customer encounter) in the
Harvard Business Review.
 For
more information, visit www.curtcoffman.com
or www.majers.net.
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