2008-2009 Dining Services Agreement> Cancellation Policy

Cancellations that occur prior to the Binding Date of your Dining Services Agreement are considered cancellations of the dining services application. Cancellations that occur after the Binding Date have no effect on the Student's obligations unless and until the University grants the Student a release from the Agreement. The following sections describe the policies governing cancellations and releases.

Student-Initiated Cancellations Before Binding Date

To cancel a dining services application before the Binding Date of a Dining Services Agreement, the Student must submit a written cancellation request either by mail to Dining Services, University of Delaware, Newark, DE 19716, by e-mail or in person at the Student Services Building. The Cancellation is deemed submitted on the date it is received by the University.

Student-Initiated Cancellations After Binding Date

The Agreement is binding for the entire length of its term. A Student who cancels his or her Agreement after its Binding Date remains fully liable for payment unless and until a release is granted by the University. A Student's failure to pay fees or charges due under the Agreement does not constitute cancellation of the Agreement and any unpaid fees or charges will be added to the breaching Student's University account statement.

A Student will be released from his or her Agreement after its Binding Date only in the following circumstances:

• The Student is released from his or her Student Housing Agreement. Failure to occupy the assigned residence hall space after the Binding Date and dismissal from the University or the Student Housing Agreement for failing to comply with University rules, regulations or policies are not grounds for release, and do not constitute cancellation of the Student Housing Agreement. A Student who remains enrolled at the University is liable for all costs under his or her dining plan and housing agreement. A Student released from a Student Housing Agreement must request a change or cancellation of the Dining Services Agreement.

• The Student lives in the Christiana Towers Apartments, Graduate Student and Family Housing, or off campus, and requests a cancellation on or before the academic drop/add deadline for that semester.

• The Student seeks a release for medical reasons which are documented by the Student Health Center and after consultation with the Dining Services Dietitian.

All cancellation requests must be submitted in writing by mail to Dining Services, University of Delaware, Newark, DE 19716, by e-mail or in person at the Student Services Building.

Other Circumstances

A Student may also submit a request for cancellation where the Student faces serious circumstances other than those listed above. The Student must submit a written request to Dining Services. Normally, this request must be submitted at least five working days before you can be released from your Agreement. Requests must be accompanied by relevant and substantial supporting documents, such as financial changes verified on a Financial Aid form or a medical statement verified by the Student Health Service and Dining Services Dietitian.

In the Event of Release

If the cancellation request is approved by the University, the Student's University account will be credited based upon a prorating of unused dining plan meals for the remaining days of your dining plan term less two weeks (14 days) plus the value of any unused points. Any credit balance in the Student's account may be transferred to a UD1 FLEX account. For sessions or programs other than the fall or spring semesters, applicable refunds will be calculated based on the refund schedule.

Appeals

If the Student's request for release from the Dining Services Agreement is denied, the Student can submit a written appeal to the Office of the Associate Vice President for Administrative Services, 112 Hullihen Hall. Your fully documented appeal and all appropriate documentation must be submitted within five working days of the date of the original decision letter. If you provide documentation, authors or others may be called to verify information or provide clarity. If your release is granted, the appropriate department administrator will be notified to arrange for any financial rebate due.

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