The Americans with Disabilities Act (1990) requires any provider of fixed route transit services to also offer a "comparable" level of paratransit service for those eligible individuals who are unable to access the fixed route system. In Delaware, DART First State Paratransit is designed to meet this requirement.  Some press reports have portrayed the service as inadequate, unfair, and loathed by the ridership.  This study paints a somewhat different picture.  Based on detailed telephone interviews with hundreds of riders, it finds that they are generally satisfied with most aspects of their paratransit service.  There do, however, appear to be several important exceptions.  The riders' perceived levels of satisfaction are particularly troubling with regard to DART First State Paratransit's telephone system and issues of on-time performance.  In addition, certain types of riders (i.e. riders under the age of 60), representing groups whose numbers are expected to grow in the coming years, appear to be the least satisfied.