Frequently Asked Questions - (FAQs)
What types of payment plans are available at the University of Delaware?
My student is covered by our family insurance, why do I have to pay the Student Health Service Fee?
What if I find I cannot pay tuition charges, should I drop the classes?
If I add classes, a meal plan or change to a more expensive room, should I wait for a bill?
I have a credit balance on my student account. Why isn't this reflected on my semester bill?
What types of payment plans are available at the University of Delaware?
There are three ways to make payment for semester charges: A) Payment in Full; B) The Installment Plan; and, C) Delaware Guaranteed Prepaid Tuition Plan.
A) If you choose to make payment in full, confirm that the semester charges and credits reflected on your Estimated Bill are correct, make adjustments if necessary, and remit the total balance due by the fee payment deadline indicated.
B) If you choose the installment plan: again confirm and total your charges and credits, divide the balance by four and add the $50.00 Installment Fee to the first installment payment. Remit your first payment by the fee payment deadline.
C) The Delaware Guaranteed Prepaid Tuition Program is a single cash payment. For more information, please contact the Billing Services office.
If my estimated bill is incorrect (i.e. reflects part-time tuition for full-time student, does not reflect room/meal charge, incomplete financial aid) should I wait for a corrected bill?
No, make adjustments on the back of the Estimated Semester Bill. You will not receive an adjusted statement. If you do not return the bottom portion of the bill with payment or complete the UD Non-Payment Certification Form by the fee payment deadline indicated on the bill you will be charged a late fee.
I don't owe anything this semester. I have financial aid, tuition remission, credit on my student account, contract, etc. Do I have to return the Fee Payment Form?
No, the Fee Payment Form has been replaced by an online version, the UD Non-Payment Certification Form. This is what indicates to the Billing & Collection Office that you are attending the University and explains how your account will be paid.
What should I do if my Semester Payment is due but I am still in quality assurance and don't know my financial aid award amount?
Calculate your estimated charges, elect the installment plan and make the first installment payment. When your Financial Aid is verified, you can recalculate your charges/credits and adjust your payments accordingly. (See Question 10(A).)
How is my Direct Loan processed by the University?
If you are accepting a Direct Loan, you may use 99% of the fall disbursement as a deduction from your semester bill (2.5% origination minus 1.5% rebate). If you are accepting a Federal Direct Parent Loan, subtract a 2.5% fee (4% origination minus 1.5% rebate). Once the Financial Aid Office has originated your student loan, you will receive a disclosure notice in the mail. Your disclosure notice will describe, in detail, the terms and dates associated with your student loan. A Promissory Note and Entrance Counseling may be required for disbursement of your loan; if either of these are required you will receive a postcard from the Financial Aid Office with instructions. For more information please visit the Financial Aid Home Page.
My student is covered by our family insurance, why do I have to pay the Student Health Service Fee?
This is not an insurance policy. This fee allows the student access to the campus Student Health and Counseling Centers. A booklet explaining the services available will be mailed to you under separate cover and are available at the Centers.
(A) What should I do if I don't receive my fee payment packet or installment reminders?
(B) If I am away when the payment is due, can I pay late?(A) The student is responsible for making payments by the deadlines even if the billing is not received. Duplicate information can be obtained by contacting the Billing Services Office. (B) A late fee will be charged for semester payments received after the fee payment deadline. A late or inadequate installment payment will cause you to incur installment penalties.
What if I find I cannot pay tuition charges, should I drop the classes?
Only if this occurs prior to the end of the first two weeks of classes. After that period, known as free drop/add, you will still be charged tuition and related fees. Any questions regarding payment problems should be directed to Collection Services.
Prior to the end of the first 2 weeks of the semester I made changes in my course load, meal plan or room, which reduced my semester charges. (A) How do I adjust my installment payments? (B) I paid in full, what happens to my excess credit?
(A) You may total your remaining installment payments, subtract the amount of the reduction and then recalculate your payments dividing the number of payments remaining. You may continue to make your payments as scheduled thereby reducing the amount of your final payment. (B) If you have paid in full, you may use the excess toward future charges you may incur or request a refund.
If I add classes, a meal plan or change to a more expensive room, should I wait for a bill?
No, you risk incurring installment penalties. You must pay any increase at the time the change is made. The Billing Services Office can assist you in determining the amount of the increase, or in recalculating your installment payments. Make your payment online at www.udel.edu/paybill or to the Cashiers Office.
I submitted an application to live on campus, but now I have decided to live elsewhere. What should I do?
You should cancel your housing application in writing as soon as possible with Housing Assignment Services, 5 Courtney Street, Newark, DE 19716.
Please direct questions regarding University of Delaware billing to Billing Services.
Students are obligated to the Academic Year Student Housing Agreement as of the Binding Date. See the Housing Assignment Services website for complete details.
You may also wish to contact Housing and/or Dining Services to see what steps need to be fulfilled regarding your decision to live off campus.-
Can I pay my tuition bill with a credit card?
Payment via credit card is only accepted for Summer Semester tuition and fees. You may pay online at www.udel.edu/paybill. Payments may be made by check, cashier's check, cash or money order.
I have a credit balance on my student account. Why isn't this reflected on my semester bill?
Your semester bill only reflects activity for that semester. Credit balances are included on monthly billing statements.
Please direct questions regarding University of Delaware billing to Account Services.
