UD: Banking Services

Frequently Asked Questions

Important Dates

May 12	Last day your UD#1 Card can be used to access your WSFS account
May 28	Last day of WSFS Bank branch operation in Trabant University Center
June 2	On-campus ATMs begin transition to PNC ATMs (see full ATM replacement schedule)
June 15	Official contract with PNC begins
June 21 (on or before)	PNC branch opens in Trabant University Center
June 21	Incoming students will be issued i-cards, which can be linked to PNC accounts

Q. Who provides personal banking services on campus?
A. UD has signed a new seven-year contract with PNC Bank, N.A. to provide personal banking services on campus. The contract will begin June 15, 2010. WSFS will continue to provide banking services on campus until Friday, May 28, 2010.
Additionally, the UD #1 Card will become inactive as your WSFS Bank Card on May 12, 2010.
However, WSFS has issued all students who bank with us a WSFS Visa® Debit Card which will remain active and can be used anywhere VISA® is accepted. Your UD#1 Card will continue as your University ID card and can still be used for Flex, Dining, and more. The branch will reopen as a PNC bank no later than June 21, 2010.

Q. Will PNC maintain a banking services center on campus?
A. Yes. PNC will provide a new electronic financial service center in the Trabant University Center, renovating the space that currently houses the WSFS branch. The PNC center will feature an on-site customer service representatives and three advanced function ATMs. The last day of WSFS operation will be Friday, May 28 and the branch will reopen as a PNC bank no later than June 21, 2010.

Q. How many ATMs will PNC provide on the Newark campus?
A. In addition to the three advanced-function ATMs at the Trabant University Center, there will be nine other on-campus PNC ATMs.

Q. What are some of the services offered, particularly to students?
A. PNC will place an emphasis on money management and financial responsibility. Personal banking products and services include the Virtual Wallet Student, an online banking solution specially designed to help college students help themselves with money management.

Q. How will students know how much money is in their account?
A. Students will be able to check account balances online, via text message, and at ATM machines. Students will also benefit from PNC AutoAlerts via e-mail and/or text message to help monitor spending and account balances.

Q. Can I go online for PNC services?
A. Customized Web sites, hosted by PNC, will be available for students and employees to complete account applications, manage finances and find financial and educational information.

Q. Do other universities work with PNC?
A. PNC has relationships with more than 100 schools across a 14-state region.

Q. As a student or member of the faculty or staff, if I already bank with WSFS or another institution, do I have to switch to PNC?
A. No, you may continue to bank with the institution of your choice, however the Trabant University Center financial services center and campus ATMs will be PNC. PNC will be offering free ATM transactions for the first year in the 3 Trabant Center branch ATMs.

Q. Can I link my University identification card to my PNC accounts?
A. Students, faculty and staff will be able to link the newly redesigned University of Delaware i-card to PNC accounts, adding ATM and purchasing functionality to the card used for daily campus-related purposes, such as entering residence halls, checking out library books and accessing meal plans.

Q. What is the University of Delaware i-card?
A. The name i-card is short for identification card or information card. The UD i-card offers individual card holders a single “key” to access numerous services and conveniences for the University community.

Q. Where can I get a new University of Delaware i-card?
A. The i-card will be issued to all new students and transfer students starting in Summer 2010. Any lost, stolen or damaged identification cards that are replaced after that time will be reissued as i-cards. A recarding program will be established for the Fall semester to accommodate those students and faculty/staff members who wish to obtain a new i-card to replace their UD#1 Card. Further information about the recarding process will be available prior to the Fall semester. Current UD#1 Cards will continue to work on campus as your University ID card and can still be used at the library, parking facilities, fitness centers, and to access Flex and meal plans. The University of Delaware i-card office is at the Student Services Center, 30 Lovett Ave., in Newark.

Q. What will happen to my current University of Delaware identification card?
A. You can continue to use your current card. Over time the newly redesigned card will replace the current UD#1 identification card as new students enroll and new faculty and staff are hired, and as aged or lost cards are replaced.