• Respect the privacy of individuals who come to you for assistance. We ask that you keep your interactions confidential, except when to do so might threaten the safety of that person or others.
  
  
• Allow individuals to lead the direction of the interaction. The best solutions to problems come from self-discovery. Certainly, we encourage you to suggest, relate, and even empathize, but attempt to refrain from telling the individual what they should do, think, or even be.
  
  
• Consult with the LGBT Community Office whenever you have questions or would like feedback on how to support or advise someone.
  
  
• Refer individuals for counseling when appropriate (see section on this topic for more information). If a person is experiencing psychological distress and is having difficulty coping, suggest that counseling may be helpful to him or her. A good guideline for you to use: If you are feeling overwhelmed or worried about the individual, referring them to the Center for Counseling and Student Development would be appropriate.
  
  
• Keep your resource packet and new materials that may be periodically sent to you in a location that is accessible and familiar to you. We have a limited amount of resources so please do not let others borrow them. It is permissible to copy materials from the resource packet. Also, bookmark the Allies Program WWW site, http://www.udel.edu/allies, so that you can refer to it easily.

Adapted from Western Michigan University's "Safe on Campus" Program by Gregory M. Weight, Lesbian Gay Bisexual Transgender Community Office, University of Delaware, March 2000