RealPlayer Updates
RealPlayer SP is incompatible with online streaming courseware
Updated April 9, 2010

Issue: Update failed error message when playing UD courseware.

Users affected: Windows users who installed RealPlayer 11 and use Internet Explorer or Mozilla Firefox. Solution: There are two solutions to this issue.

  1. The easiest solution is to view courses using Firefox 3.0 as the bug is non-existent in this version.
  2. RealPlayer SP and IE are incompatible with UD's online streaming courseware (video lectures from Sakai). If you attempt to watch course content and receive an error that an update is needed to play the content but no update was found, then you need to do the following.
    1. Uninstall your current version of RealPlayer. Go to Start, Control Panel, Add/Remove Programs, Click RealPlayer in the list and click Remove. Reboot your computer.
    2. Visit the UD site for RealPlayer to download RealPlayer SP for Windows.
    3. Install this version of RealPlayer on your Windows computer.
Additionally, you should now disable automatic updates to prevent version SP from being automatically installed.
  1. Launch RealPlayer 10.5 and click on the Tools menu. (Tip: If you only see File and View, click on the double greater-than icon (>>) to access the rest of the menus.)
  2. Choose Preferences. In the Categories list on the left side, find Automatic Services. Click the plus icon to the left to reveal AutoUpdate. Select AutoUpdate.
  3. Uncheck the box next to Automatically Download and Install Important Updates.
This information will be updated as it becomes available.
Problem accessing Real Media streaming video from 64 bits version of Windows.
Updated November 12, 2009

Issue: Users of Windows 64 bit operating systems have reported that RealPlayer gives an error message and cannot connect to streaming media.

Users affected: Windows Vista and Windows 7 users (64 bit version) attempting to use RealPlayer to view video online.

Work around: Please submit a Help Ticket Request and an IT person will get back to you.


Problems Launching RealPlayer on Mac OS X Snow Leopard (10.6)
Updated September 9, 2009

Issue: An issue has been identified with Mac OS X Snow Leopard (10.6) and RealPlayer.

Users affected: MacOS X 10.6 users that use Safari attempting to use RealPlayer to view video online.

Work around: Users are advised to use Firefox instead.

Alternatively, you can open Safari in "32-bit mode."


Firefox 3 breaks MacPatch
Updated September 9, 2008

Issue: When using Firefox 3, the MacPatch, and a UD Online CD-ROM disc, the patch fails to load properly resulting in the error

Firefox can't find the file at /Volumes/Mac Patch/content/index.html.

See original bug information below titled "RealPlayer bug prevents MacOS X users from playing UD Online CD-ROM courses."

Users affected: MacOS X users that use Firefox 3 and a UD Online courseware CD-ROM that uses RealPlayer as the playback engine.

Work around: The patch has been updated to allow for the use of Safari as the primary browser. It is unknown if Safari will work in the future.

The Patch has been updated. Please trash any old version of the patch and download "v2" of the patch here.

A permanent fix for the original problem is still not available. RealNetworks, makers of RealPlayer are responsible for making this fix.


RealPlayer 11 is incompatible with online streaming courseware
Updated January 18, 2008

Issue: Update failed error message when playing UD courseware.

Users affected: Windows users who installed RealPlayer 11 and use Internet Explorer.

Solution: There are two solutions to this issue.

1. The easiest solution is to view courses using Firefox as the bug is non-existent in this version.

2. RealPlayer 11 and IE are incompatible with UD's online streaming courseware (video lectures from Mycourses). If you attempt to watch course content and receive an error that an update is needed to play the content but no update was found, then you need to do the following.

  1. Uninstall your current version of RealPlayer. Go to Start, Control Panel, Add/Remove Programs, Click RealPlayer in the list and click Remove. Reboot your computer.
  2. Visit the UD site for RealPlayer to download RealPlayer 10.5 for Windows.
  3. Install this version of RealPlayer on your Windows computer.

Additionally, you should now disable automatic updates to prevent version 11 from being automatically installed.

  1. Launch RealPlayer 10.5 and click on the Tools menu. (Tip: If you only see File and View, click on the double greater-than icon (>>) to access the rest of the menus.)
  2. Choose Preferences. In the Categories list on the left side, find Automatic Services. Click the plus icon to the left to reveal AutoUpdate. Select AutoUpdate.
  3. Uncheck the box next to Automatically Download and Install Important Updates.

This information will be updated as it becomes available.


RealPlayer bug prevents MacOS X users from playing UD Online CD-ROM courses.
March 29, 2007

A bug has been identified by University Media Services staff in RealNetowrks' RealPlayer™ software for MacOS X. The bug prevents UD Online video course content from being played from from CD-ROM.

A patch has been developed to temporarily address this issue. Users watching courseware using the online version DO NOT need this patch; everything works as normal. This only affects CD-ROM course playback.

RealNetworks has not indicated an expected fix date. Information will be updated as it becomes available.

What is RealPlayer™?
RealPlayer is used at the University of Delaware for streaming media to your desktop. It enables you to watch thousands of hours of content ranging from guest speakers, symposia and even online courses.

These instructions will help guide you through the process of a successful installation of RealPlayer.

To avoid any potential problems, it is recommended that you follow these instructions in advance before you need to use RealPlayer.

Use the list on the left to begin. If you think you already have the latest RealPlayer installed, you can skip to "Test the Player."