[ University of Delaware ]
University of
Delaware 		[ Telephone Services ] IT-Computing Center
192 South Chapel Street
Newark, DE 19716
(302) 831-2411
telephone-services@udel.edu
 
Services
  • Admin Services
  • Student Services
  • FAQ's
    Directory Assistance
  • Campus
  • Local
  • Long Distance
    Remote Access / Authorization Codes
  • E-Mail
  • Voice Mail
    Phone Features / Functionality
  • Dialing Instructions
  • Centrex
    • Voice Mail
  • Voice Mail
    Information

    • [ phone ]

    Remote Access

    E-MAIL

    Staff and faculty members requiring remote access to e-mail while traveling can request an authorization code (with Departmental approval) be issued to them for dial-in purposes via an 800 number. An e-mail is required to be sent to telephone-services@udel.edu. Include the name of the person needing access, the Department and the purpose code to charge for the 800 usage charges.

    Once the e-mail is received and processed, the staff/faculty member will be sent the assigned authorization code and the 800 number to dial, 1-800-831-0064.

    When setting up your modem string in the modem phone number connection field, type 1-800-831-0064, two to three *commas and then your authorization code. *The commas allow a pause between the number dialed and the actual connection. You may have to experiment to find how many commas are actually needed in order for the network to connect and process your authorization code. Also, when using your connection from a hotel or other facility, you may need to adjust your modem number to reflect any prefixes the facility may require to dial out, such as added "8's" or "9's".

    For more information on e-mail access from off-site campus locations, check out the IT Help Center web page http://www.udel.edu/topics/connect/ppp/index.html. You can also contact your Departmental CITA or the Technology Solution Center at 831-8895 for additional help.

    VOICE MAIL

    Faculty and staff members needing remote access to voice mail can request an authorization code (with Departmental approval). An e-mail is required to be sent to telephone-services@udel.edu. Include the name of the person needing access, the Department and the purpose code to charge the 800 usage charges. Telephone Services will activate an authorization code for the user. The information will then be sent back to the user.

      Using remote access voice mail is easy:
    1. Dial the 800 number – 1-800-831-0067
    2. Enter your authorization code.
    3. You will hear the University of Delaware’s voice mailprompt.
    4. Proceed according to the prompt.

    For more information on voice mail visit the Voice Mail web site: http://www.udel.edu/voicemail/.