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New Phone Service Requests & Phone Moves / Adds / Changes

Requests for installations, moves, adds or changes should be e-mailed to telephone-services@udel.edu. Standard phone requests should be submitted at least 2 weeks prior to the actual due date needed. For larger orders or projects, requests should be submitted at least 6 weeks prior to the completion date. If there are questions on the amount of time your particular order may take, please call Telephone Services at x2411.

With each order, please include a contact name and phone number and a purpose code to charge. Information on the type of service that is needed, building, room number(s), phone system (if applicable to work being requested) and due date is also helpful for smooth order processing. Users should also refer to Public Safety's 911 policy, 7-45, to make sure the service request adheres to Public Safety requirements.

Rates
Universty of Delaware phone technician rates - $45.00 per hour.
Minimum charge of 30 minutes at $22.50, with 10 minute incremental charges after the initial 30 minutes.

Monthly recurring line charge rate - $15.00 per number.
This includes voicemail if desired and all individual phone number features.