Administrative Services

Dispatcher Employment Opportunity

All applicants must submit a formal application to the University's HR Department through UDJobs by December 10th in order to be considered for this process. The posting for the Dispatcher position can be found under the "Staff" section.

Context of the Job:
Under limited supervision, assists in the operation of the emergency communication center. Receives, responds, and disseminates calls, including 911 emergency lines, and initiates appropriate police, emergency medical, fire, or security response. Independent judgment is required in the application of procedures and policy.  These positions are the first point of contact between the University community and Public Safety. Dispatchers are responsible to provide an appropriate response to each individual situation. Dispatchers must make immediate decisions regarding the necessary emergency personnel dispatched to each event called in to the communications center.

Please note that this is a 12-hour rotating shift position with varied days off.

Qualifications:
•    Minimum of high school diploma or GED with three years of related  experience.
•    Effective customer service, public relations, human relations, inter-personal, listening, written and verbal communications skills.
•    Ability to multi-task.
•    Independent judgment and decision-making skills.
•    Intermediate computer skills.
•    Ability to function in a high-stress environment.
•    Ability to adapt to frequent changes.
•    Ability to communicate and interact effectively with a diverse community.
•    Ability to successfully complete physical testing (minimum requirements can be found here)

After submitting an application through UDJobs, applicants must complete the background questionnaire located here and return the completed copy to our office by December 14, 2012 via one of the following methods:

Email: udps-jobs@udel.edu
Fax: (302) 831-6871
US Mail: University of Delaware Police - Attn. Jen Westfall, 413 Academy St, Newark DE 19716

If you would like to request a hard copy of the background packet, or if you have any questions regarding this process, please contact Jen Westfall via email at udps-jobs@udel.edu or via telephone at (302) 831-1248.

The UNIVERSITY OF DELAWARE is an Equal Opportunity Employer which encourages applications from Minority Group Members and Women.