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FAQ

Who may be treated at the University of Delaware Therapy Clinics?
The University of Delaware Clinical Services is open to patients of all ages. In addition to students, staff and faculty of the University of Delaware, we treat patients from the surrounding communities in Delaware, Maryland, Pennsylvania, and beyond. Anyone may come to the University of Delaware for therapy.

What types of patients do you see?
We provide a full range of physical therapy services in our clinics and our patient load is varied. The Sports and Orthopaedic Clinic is primarily an outpatient orthopaedic clinic with an emphasis on the active patient. We see many sports related injuries, neck and back injuries, shoulder and knee injuries and patients with arthritis. In the Neurologic and Older Adult Clinic we treat older adults and/or those with a neurologic injury or disease. In the Pediatric Rehabilitation Clinic at the Early Learning Center, we see a variety of children who may benefit from PT, OT or speech/language services. Children range in age from newborn to adolescent and have a variety of needs from minimal to significant.

What are your hours of treatment?
Each of our clinics offer convenient hours Monday through Friday.

Will insurance pay for my treatment?
We accept most insurance plans and are participating providers with Blue Cross Blue Shield, Aetna, Mid-Atlantic, and Medicare health plans. As a courtesy to you, our staff will verify your insurance benefits prior to your first visit. If you are covered by a managed care plan, you may have to get a referral from your insurance company before beginning treatment. Those patients who don't have insurance or other coverage for therapy services, will pay for their treatment at each visit. For further information about insurance and our billing procedures, click here.

Do I need to be referred by my doctor?
You should have a doctor's prescription to receive physical therapy, occupational therapy, or speech/language therapy.

What information should I bring to my first visit?
At your initial evaluation appointment, please bring your doctor's prescription, any applicable insurance referral and your insurance card. Additionally, if you are a member of the University community, please bring your student/employee ID card.

Please bring any copies of evaluations from specialists, other therapists or school that would assist the therapist in coordinating care and determining goals of therapy.

Please bring any equipment that you may use, such as, crutches, walker, wheelchair, braces/splints, or communication device.

What should I wear? How long does it take?
If your injury is to a particular area of the body please wear clothes that will expose the area of injury (i.e.loose shorts for a knee or hip injury, a halter top or sports bra for women with a neck or shoulder injury). Be sure to bring or wear clothing that will be comfortable during exercise and bring any equipment that you normally use such as walkers, canes, braces etc, or if you are being evaluated for any foot related complaint, please bring your usual running shoes and/or street shoes.We have a private place for you to change clothes when you arrive.

Please arrive 30 minutes prior to the beginning of your first visit to fill out paper work. Plan to be here for approximately 1 ½ hours for your first visit. Subsequent appointments may last from 30 minutes to 1 hour depending on your condition.

Please arrive on time for all of your subsequent visits.

How often will I be coming?
Frequency and duration of your treatment will be determined by the physical therapist after your initial evaluation. Typical treatment is 2-3 times per week.

Do students assist in evaluation and treatments?
This clinic is primarily a teaching clinic. This means that students will most likely be involved in your care. All patients are seen and supervised by a licensed physical therapist , however, depending on the training of the students working under that
therapist, various levels of care are provided by our Doctor of Physical Therapy students.

Where are you located?
The Sports & Orthopedic Clinic and the Neurologic & Older Adult Clinic are both located in room 053 in the basement of John McKinly Laboratory, 63 East Delaware Avenue on the Newark campus of the University of Delaware. From interstate 95, take exit 1B(from the north) or exit 1 (from the south) - route 896 North to Newark. Route 896 turns into South College Avenue as you stay straight (past the football stadium)through the campus. Turn right at the traffic light at East Delaware Ave. and get into the left lane to proceed to the Newark municipal parking lot located on the left 1 ½ blocks down. (See below "Where will I park?")

The Pediatric Rehabilitation Clinic is located within the Early Learning Center at 489 Wyoming Road on the campus of the University of Delaware in Newark. From interstate 95, take exit 1B (from the north) or exit 1 (from the south) - route 896 North to Newark. Route 896 turns into South College Avenue as you stay straight (past the football stadium). Turn right at the traffic light onto E. Park Place. Stays straight through the next traffic light, at the stop sign, turn left onto South Chapel Street. At the next stop sign, turn right onto Wyoming Road. The Early Learning Center is the last building on the right before the traffic light with Library Ave (route 72).

Where will I park?
If you are coming for treatment to the Sports & Ortho or Neurologic & Older Adult Clinic, there is a Newark municipal parking lot (behind Grotto Pizza) directly across the street from McKinly Lab. The charge for parking is $1.00 per hour/$.50 per half hour and must be paid when you park. The central electronic meters in the lot accept coins and bills, but do not give change. After you park your car, walk across E. Delaware and you will be facing McKinly Lab. There is a full stairway to the basement level. Once inside the basement level, we are the first room on the right - 053. **If you are unable to maneuver steps, there is a ramp to the right where you can enter the building and take the elevator to the ground floor. Upon exiting the elevator, walk forward into the main hallway and turn right-room 053 is the last room on the left before the glass doors.

For visiting the Pediatric Rehab Clinic, parking is FREE in the designated visitor areas. The "VISITOR PARKING" is located in front of the early learning center. Visitor spots are clearly mark by blue and yellow signs. Parking is free in those designated parking spots; however, University Police will ticket cars if they are parked in other restricted areas.

What are Neurologic Injuries?
Neurologic injuries are problems associated with the central nervous system, primarily the brain and spinal cord. People with neurologic injuries or impairments often require more hands on treatment and longer recovery times. The NOA clinic provides intensive rehabilitation for clients with traumatic brain injury, stroke, MS, and spinal cord injury among other diagnosis. The NOA clinic works with clients over age16 with neurologic problems.

What are unique problems that may be specific to older adults?
Normal aging does not require physical therapy, however many of the conditions associated with osteoporosis, fear of falling, limited walking ability and deconditioning/weakness are not normal aging and can be addressed through skilled physical therapy. Additionally, our staff is aware of the issues with hearing loss, decreased vision and loss of sensation that can complicate the rehabilitation for many older adults practice.

How are children referred to the Pediatric Rehabilitation Clinic?
Children may be referred to the Peds Clinic by a physician, by Child Development Watch (Delaware’s Early Intervention Program), by the child’s school district or by the child’s parent/caretaker.

What type of therapy is available at the Pediatric Rehabilitation Clinic?
The Pediatric Rehabilitation Clinic provides physical therapy, occupational therapy and speech/language therapy

What if my insurance does not cover rehab services at the Pediatric Rehabilitation Clinic?
You may still elect to bring you child into the Pediatric Rehabilitation Clinic for treatment and pay for services. The Clinic offers sliding fee scales and discounts for pre-payment of services. If your child is referred to the clinic by the early intervention program or a school district, they may be eligible for subsidized services.


301 McKinly Lab, Newark, DE 19716 Ph: 302-831-8910, Fax: 302-831-4234, Email: Click
PT Clinical Services Ph: 302-831-8893