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| Vol. 18, No. 3 | Sept. 17, 1998 |
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| Vol. 18, No. 3 | Sept. 17, 1998 |
This session examines the effect of conflict in the workplace and the supervisor's role in its management. Conflict-resolution strategies, methods to confront co-workers and ways to keep conflicts from escalating will be reviewed. Join us to learn how to keep cool, stand your ground and reach a positive solution.
Date: Tuesday, Oct. 20
Time: 9 a.m.-noon
Location: To be announced
Deadline: Tuesday, Oct. 13
Supervising students in the workplace presents a unique challenge. This workshop examines typical problems associated with student workers and includes ways to help students improve their on-the-job performance.
Date: Friday, Oct. 30
Time: 9 a.m.-noon
Location: To be announced
Deadline: Friday, Oct. 23
Getting others to work hard and give their best to an organization isn't always easy. This workshop will explore positive ideas, concepts, methods and approaches to motivate others effectively.
Date: Tuesday, Nov. 17
Time: 9 a.m.-noon
Location: To be announced
Deadline: Tuesday, Nov. 10
Delegating for success
One of the most common weaknesses among managers is the inability to delegate effectively. Learn the basics on how effective delegation can add to a motivated and productive organization.
Date: Wednesday, Dec. 2
Time: 8:30-11:30 a.m.
Location: To be announced
Deadline: Wednesday, Nov. 25
Whether you are leading or attending a meeting, you possess the skills to eliminate time-wasting components and foster productive and effective sessions. Participants in this session will discover ways to help plan, conduct and improve any meeting-large or small.
Date: Friday, Dec. 4
Time: 9 a.m.- noon
Location: To be announced
Deadline: Wednesday, Nov. 25
This series of six workshops is designed to provide managers and other supervisory personnel with an overview of current labor and employment issues. These sessions are geared toward personnel with all levels of experience in the labor management area.
Participants will receive information on several issues, including the Americans with Disabilities Act, age discrimination in employment, sex discrimination and sexual harassment and federal and state investigatory processes.
Date: Thursday, Oct. 1
Time: 1:30-3 p.m.
Location: To be announced
Deadline: Thursday, Sept. 24
Information will be shared on legal liability issues, including defamation of character, common law torts and sexual harassment vis-a-vis the institution, supervisors and co-workers.
Date: Thursday, Oct. 15
Time: 1:30-3 p.m.
Location: To be announced
Deadline: Thursday, Oct. 8
This session will examine the elements of a collective bargaining agreement, contract administration, grievances and arbitration and the Public Employment Relations Board.
Date: Thursday, Oct. 29
Time: 1:30-3 p.m.
Location: To be announced
Deadline: Thursday, Oct. 22
Participants will receive information related to unemployment and workers' compensation, including eligibility and financial criteria, the Unemployment Compensation Appeals Board and Industrial Accident Board and the interface between Workers Compensation, the ADA and the FMLA.
Date: Thursday, Nov. 12
Time: 1:30-3 p.m.
Location: To be announced
Deadline: Thursday, Nov. 5
This session will examine the nature and magnitude of the workplace violence problem, sources of employer liability, civil liability to third parties and issues around negligent hiring, retention and supervision.
Date: Thursday, Nov. 19
Time: 1:30-3 p.m.
Location: To be announced
Deadline: Thursday, Nov. 12
This workshop will help supervisors develop a more complete knowledge of the Americans with Disabilities Act to create and implement an appropriate applicant and employee review process. Specifically, the session will assist supervisors to distinguish between essential and marginal job functions, and implement reasonable accommodation(s) for qualified employees with disabilities.
Date: Tuesday, Oct. 27
Time: 10 a.m.-noon
Location: To be announced
Deadline: Tuesday, Oct. 20
This series of one-hour training units will enhance the workplace skills of time management, stress management, effective listening, assertive communication and change management. The series is designed to introduce participants to a core set of work skills, strengthen their ability to overcome barriers that might impede practice of these skills, enhance productivity and promote greater job satisfaction. The program focuses attention on barriers that may hinder attempts to use core skills in the improvement of job performance.
Time management
Date: Wednesday, Sept. 16
Time: Noon-1 p.m.
Location: To be announced
Deadline: Wednesday, Sept. 9
Stress management
Date: Wednesday, Sept. 30
Time: Noon-1 p.m.
Location: To be announced
Deadline: Wednesday, Sept. 23
Effective listening
Date: Wednesday, Oct. 14
Time: Noon-1 p.m.
Location: To be announced
Deadline: Wednesday, Oct. 7
Assertive communication
Date: Wednesday, Oct. 28
Time: Noon-1 p.m.
Location: To be announced
Deadline: Wednesday, Oct. 21
Change management
Date: Wednesday, Nov. 11
Time: Noon-1 p.m.
Location: To be announced
Deadline: Wednesday, Nov. 4
This series of workshops is designed to assist employees with managing their workspace, workstyle and daily work routines.
Learn how to control your time on the phone and effectively manage telephone calls, "emergency" interruptions and telephone messages.
Date: Wednesday, Oct. 7
Time: 10 a.m.-noon
Location: To be announced
Deadline: Wednesday, Sept. 30
Become more productive at work. This workshop will help participants recognize procrastination patterns in the workplace and overcome them.
Date: Wednesday, Oct. 28
Time: 10 a.m.-noon
Location: To be announced
Deadline: Wednesday, Oct. 21
This six-part Money Management Program is designed to provide individuals with practical ideas for managing their money and developing saving strategies. The program is jointly sponsored by Benefits Services, Cooperative Extension and Employee Training and Career Development. Workshop facilitators include both University and external professionals.
Learn about what motivates your money habits and why you make financial decisions. Receive practical advice on organizing your money matters. Explore some financial goals and objectives through case study.
Date: Friday, Sept. 25
Time: Noon-1:30 p.m.
Location: To be announced
Deadline: Friday, Sept. 18
Discover tools and techniques for building and maintaining your spending plan. Get tips for improving your record-keeping skills. Find some creative ways to stretch your dollars.
Date: Thursday, Oct. 8
Time: Noon-1:30 p.m.
Location: To be announced
Deadline: Thursday, Oct. 1
Explore savings objectives-safety, income and growth. Understand your risk tolerance. Learn about various investments, e.g., bonds, stocks, mutual funds, annuities, real estate, IRAs. Review UD retirement savings programs.
Date: Thursday, Nov. 5
Time: Noon-1:30 p.m.
Location: To be announced
Deadline: Thursday, Oct. 29
Understand the concept of financial risk. Discuss tools for managing risk. Evaluate different types of insurance, including programs offered through the University's benefit package. Prepare an asset inventory.
Date: Thursday, Nov. 19
Time: Noon-1:30 p.m.
Location: To be announced
Deadline: Thursday, Nov. 12
Date: Thursday, Dec. 3
Time: Noon-1:30 p.m.
Location: To be announced
Deadline: Wednesday, Nov. 25
Passive? Assertive? Aggressive? Which are you? What are some of the components of assertive behavior? Why is being assertive especially important for women? What are some of the blocks to acting assertively? Every day in job dealings with co-workers, supervisors, those we supervise, parents, students and others-many occasions arise where assertive behavior could benefit us in our communications. This workshop will answer questions about assertiveness and provide opportunities to discuss its application in the workplace.
Date: Monday, Nov. 16
Time: Noon-1:30 p.m.
Location: To be announced
Deadline: Monday, Nov. 9
Basic Defensive Driving
The six-hour presentation of the National Safety Council's Driver Improvement Program includes crash-avoidance techniques based on the standard accident prevention formula of professional drivers, rules of the road and safe driving practices. Satisfactory completion of the program by Delaware residents results in a three-point credit added to a driving record and an insurance discount (minimum of 10 percent each year) on the liability portion of insurance for three years.
Note: There is a $20 fee for this class. Registration must be made by campus or U.S. mail and accompanied by a check, payable to the Delaware Safety Council. Send payment to Employee Training and Career Development, 87 East Main St.
Dates: Thursdays, Oct. 8 and 15
Time: 5-8 p.m.
Location: 206 Kirkbride Lecture Hall
Deadline: Thursday, Oct. 1
Advanced Defensive Driving
"Coaching the Experienced Driver" is for those with several years of driving experience but who may need to freshen up their driving skills. Through films, slides, discussion and individual work, the program gives the driver important cues that can be used in daily driving to reduce the number of near misses or actual accidents. Employees who complete the program receive a 15 percent discount on insurance (not in addition to the 10 percent from basic defensive driving).
Note: There is a $17 fee for this class. Registration must be made by campus or U.S. mail and accompanied by a check, made payable to the Delaware Safety Council. Send payment to Employee Training and Career Development, 87 East Main St.
Date: Thursday, Oct. 22
Time: 5-9 p.m.
Location: 206 Kirkbride Lecture Hall
Deadline: Thursday, Oct. 15
Prerequisite: Participants must have completed the basic defensive driving class a minimum of three years before taking this class.
Service Success!
The customer service program, "Service Success!" is a three-part series. Each session builds on the previous session's topics. A certificate of completion will be awarded to individuals who complete the entire program.
Session II: Communication/ listening skills
Topics include effective use of direct and open-ended questions, information-sorting techniques, blocks to listening, reading body language and learning to paraphrase.
Date: Tuesday, Sept. 29
Time: 10 a.m.-noon
Location: To be announced
Deadline: Tuesday, Sept. 22
Session III: Effective call management/handling difficult situations
This program deals with telephone skills for effectively serving customers, as well as covering tips for dealing with difficult people, delivering "bad" news and negotiating effective agreements.
Date: Tuesday, Oct. 13
Time: 10 a.m.-noon
Location: To be announced
Deadline: Tuesday, Oct. 6
Proofreading & Editing
Designed for people with proofreading and editing responsibilities, this class focuses on shortcuts in finding errors in your own work and the work of others. Using proven proofreading techniques, participants will learn how to check for:
Accounting workshop
An overview of the University accounting system, as well as an introduction to the responsibilities of the General Accounting Department, will be provided in this session. Topics will include an overview of account codes and their structure, exploring General Accounting on the web for object code and transaction code information, request for service(FAI/RFS) and journal voucher(JV) preparation and basic accounting rules for submitting JVs. Also included will be information on how to track electronic forms on the web, exploring General Accounting's online query and reading account statements.
Date: Tuesday, Dec. 8
Time: 8:30 a.m.-noon
Location: To be announced
Deadline: Tuesday, Dec. 1
Web-based transactions are far more efficient than paper transactions, provided users know where to find web forms and how to use them. Make the leap away from paper! Attend this
workshop and learn how to conduct routine campus business on the web using some of the more popular web EZ forms. This session will provide an overview of features common to all EZ forms, and department experts will guide participants through the specifics of using the Personal Data Form 1, Employee Request for Leave, ERFS-Electronic Request for Services (FAI), Faculty/Student/Staff Billing (FFAR) Form and other forms.
Date: Friday, Sep. 25
Time: 9 a.m.-noon; 1:30-4:30 p.m.
Location To be announced
Deadline: Friday, Sept. 18
