UpDate - Vol. 16, No. 4
September 26, 1996
Video conference on quality managment set

     Joseph M. Juran, the 91-year-old quality pioneer who Business
Week called "the man who taught Japan how to manage for quality,"
will be the featured speaker in "J.M. Juran on Quality:
Yesterday, Today and Tomorrow," an interactive satellite
broadcast, scheduled from 1-4:30 p.m., Thursday, Oct. 10, in
Clayton Hall.
     An international team of quality experts also will be
featured in the presentation, which is Juran's first public
appearance in years.
     During the program, Juran will draw from a lifetime of rich
experience to explore the origins of quality, today's best
practices and the role of quality management in the future.
     In part one, Juran and A. Blanton Godfrey, chairman and CEO
of Juran Institute Inc., will focus on the elements of quality
management common to all industries and show the immense effect
that quality and evolution have had on civilization over the
centuries.
     In part two, "Today's Quality Leaders," Juran will join
other chief executives from today's leading organizations to
explore what it takes in the current business environment to
delight customers, lower costs, improve profits and blow away the
competition.
     In part three, "The Future of Quality," Juran will join
other quality leaders to debate what the future holds for quality
as business faces new challenges and forces in the 21st century.
     Cost is $95 per person, $75 for ASQC members and
participants in the UD Total Quality Management Certificate
Program and $25 for full-time UD students with ID. In addition to
the satellite broadcast, a Xerox Quality Services' SolvingRight
software package for high performance problem solving and a
personally autographed copy of Juran's bestselling book, A
History of Managing for Quality, will be raffled off.
     Quality professionals and all managers and executives
interested in attending should contact Mica Corridin or Bette
Cella in the UD Division of Continuing Education at 831-8839;
fax: 831-4919; or by e-mail to Bette.Cella@mvs.udel.edu.
     This satellite broadcast is expected to be seen by more than
30,000 professionals in the United States, Canada and Mexico, as
well as Europe, South America and Asia. Participants will be able
to ask questions by using phone/fax connections to the New York
broadcast studio. A panel discussion of local quality experts
will be held at the conclusion of the videoconference.
     The program is produced and presented by the International
Institute for Learning and the PBS Adult Learning Satellite
Service/The Business Channel and is sponsored in part by Xerox
Quality Services.
                                                     -Beth Thomas