University of Delaware
Office of Public Relations
UpDate - Vol. 16, No. 23, March 13



                           Employee Training
     
Advanced Defensive Driving Course
     "Coaching the Experienced Driver" is for those with
several years of driving experience but who may need to
freshen up their driving skills. Through films, slides,
discussion and individual work, the program gives the driver
important cues that can be used in daily driving to reduce
the number of near misses or actual accidents. Employees who
complete the program receive a 15 percent discount on
insurance (not in addition to the 10 percent from basic
defensive driving).
     Note: There is a $15 fee for this class. Registration
must be made by campus or U.S. mail and accompanied by a
check, made payable to the Delaware Safety Council. Send
payment to Employee Training and Career Development, 87 East
Main St.
Date: Wednesday, May 7
Time: 5-9 p.m.
Location: To be announced
Deadline: April 28
Audience: All University employees and their dependents
Prerequisite: Participants must have completed the basic
defensive driving class.
     
     
Writing with Confidence
     This two-part course is designed for staff who
regularly write memos, letters, reports, etc. In addition to
reviewing grammar and punctuation issues, the course focuses
on effective writing techniques. These will include
determining the audience, keeping the reader interested,
generating accurate information, choosing the appropriate
style, staying on the subject, building confidence and
writing concisely.
Dates: Friday, April 11
     Friday, April 18
Time: 8:30 a.m.-noon
Location: To be announced
Deadline: March 28


Asserting Yourself on the Job
     Passive? Assertive? Aggressive? Which are you? What are
some of the components of assertive behavior? Why is being
assertive especially important for women? What are some of
the blocks to acting assertively? Every day on our jobs-in
dealings with co-workers, supervisors, those we supervise,
parents, students and others-many occasions arise where
assertive behavior could benefit us in our communications.
This workshop will answer your questions about assertiveness
and provide you with opportunities to discuss its
application in the workplace.
Date: Monday, April 14
Time: Noon-1:30 p.m.
Location: To be announced
Deadline: April 4
     
Supervision Training
     This series of workshops is designed to enhance skills
used regularly in supervisory relationships. Participants
should have at least one to two years of supervisory
experience. Employees attending all three workshops will
receive a certificate of completion from the Office of
Employee Training and Caeer Development.

Session 2: Performance appraisal for supervisors
     This workshop is designed to enhance a supervisor's
evaluation skills through setting and communicating
performance standards, providing on-going feedback,
documenting performance and conducting effective performance
reviews.
Date: Wednesday, March 26
Time: 10 a.m.-noon
Location: To be announced
Deadline: March 14
     
Session 3: Problem-solving and conflict-resolution skills
for supervisors
     This session examines the effect of conflict in the
workplace and the supervisor's role in its management.
Conflict-resolution strategies, methods to confront co-
workers and ways to keep conflicts from escalating will be
reviewed. Join us to learn how to keep cool, stand your
ground and reach a positive solution.
Date: Wednesday, April 9
Time: 10 a.m.-noon
Location: To be announced
Deadline: March 28
     
Labor Relations Training Series
     This series of six workshops is designed to provide
managers and other supervisory personnel with an overview of
current labor and employment issues. These sessions are
geared toward personnel with all levels of experience in the
labor management area. Individuals attending all six
sessions will receive a Certificate of Completion from the
Office of Employee Training and Caeer Development.
     
Session 2: Discrimination in employment
     Participants will receive information on several
issues, including the Americans with Disabilities Act, age
discrimination in employment, sex discrimination and sexual
harassment and the federal and state investigatory process.
Date: Tuesday, March 25
Time: 1:30-3 p.m.
Location: To be announced
Deadline: March 17
     
Session 3: Personal and institutional  legal liability
     Information will be shared on legal liability issues,
including defamation of character, common law torts and
sexual harassment vis-a-vis the institution, supervisors and
co-workers.
Date: Tuesday, April 8
Time: 1:30-3 p.m.
Location: To be announced
Deadline: March 31

Session 4: Collective bargaining/contract negotiation
     This session will examine the elements of a collective
bargaining agreement, contract administration, grievances
and arbitration and the Public Employment Relations Board.
Date: Tuesday, April 22
Time: 1:30-3 p.m.
Location: To be announced
Deadline: April 14

Session 5: Unemployment and workers compensation/FMLA
     Participants will receive information related to
unemployment and workers' compensation, including
eligibility and financial criteria, the Unemployment
Compensation Appeals Board and Industrial Accident Board and
the interface between Workers Compensation, the ADA and the
FMLA.
Date: Tuesday, May 6
Time: 1:30-3 p.m.
Location: To be announced
Deadline: April 28

Session 6: Violence in the American workplace
     This session will examine the nature and magnitude of
the workplace violence problem, sources of employer
liability, civil liability to third parties and issues
around negligent hiring, retention and supervision.
Date: Tuesday, May 20
Time: 1:30-3 p.m.
Location: To be announced
Deadline: May 12