UpDate - Vol. 15, No. 4, Page 10
September 21, 1995
Employee Training
Basic Defensive Driving Course
The eight-hour presentation of the National Safety Council's
Driver Improvement Program includes crash-avoidance techniques based
on the standard accident prevention formula of professional drivers,
rules of the road and safe driving practices.
Satisfactory completion of the program by Delaware residents
results in a three-point credit added to a driving record and an
insurance discount, minimum of 10 percent each year, on the liability
portion of insurance for three years.
Note: There is a $20 fee for this class. NO TELEPHONE
REGISTRATION WILL BE TAKEN FOR THIS WORKSHOP. Registration must be
made by campus or U.S. mail and accompanied by a check, payable to
Delaware Safety Council. Send payment to Employee Development, 51 East
Main St.
Date: Saturday, Sept. 30
Time: 8:30 a.m. - 4:30 p.m.
Location: 206 Kirkbride Hall
Deadline: Sept. 22
Audience: All University employees and their dependents
Advanced Defensive Driving Course
"Coaching the Experienced Driver" is for those with several years
of driving experience but who may need to freshen-up their driving
skills. Through films, slides, discussion and individual work, the
program gives the driver important cues that can be used in daily
driving to reduce the number of near misses or actual accidents.
Employees who complete the program receive a 15 percent discount on
insurance (not in addition to the 10 percent from basic defensive
driving).
Note: There is a $15 fee for this class. No telephone
registration will be taken for this workshop. Registration must be
made by campus or U.S. mail and accompanied by a check, made payable
to Delaware Safety Council. Send payment to Employee Development, 51
East Main St.
Date: Thursday, Oct. 26
Time: 6:30 - 9:30 p.m.
Location: Rodney Room, Perkins Student Center
Deadline: Oct. 12
Audience: All employees and their dependents
Prerequisite: Participants must have completed the basic
defensive driving class.
Salaried Staff Career Development Certificate Program
This is a six-part series for salaried staff highlighting a
systematic approach for assessing interest in career development and
formulating strategies to achieve those goals. Using resources
available through the Office of Employee Services and other University
departments, participants will explore the steps involved in creating
a personalized plan for career enrichment. Those attending all
sessions will receive a certificate of completion.
Seminar 1: Introduction to career planning
Introduces salaried staff to the career planning process and
acquaints them with the information, resources and support available.
Date: Thursday, Sept. 28
Time: 11:45 a.m. - 1:15 p.m.
Location: Ewing Room, Perkins Student Center
Deadline: Sept. 22
Seminar 2: Resume writing
Discusses various types of resumes and provides guidelines on
resume content and format. Participants will receive personal
assistance with writing or revising their resumes.
Date: Thursday, Oct. 12
Time: 11:45 a.m. - 1:15 p.m.
Location: Collins Room, Perkins Student Center
Deadline: Sept. 22
Seminar 3: Overview of classification system and career matrices
Provides information on the Salaried Staff Classification System,
including steps involved in reclassifying an existing position.
Salaried staff career matrices will be reviewed to denote education
and experience required for advancement.
Date: Thursday, Oct. 19
Time: 11:45 a.m. - 1:15 p.m.
Location: Williamson Room, Perkins Student Center
Deadline: Sept. 22
Seminar 4: UD educational benefits
Panel presentation with representatives from employee relations,
Computing and Network Services, continuing education and admissions
providing information on credit/non-credit classes and certificate
programs available to salaried staff. Will include a review of the
application process for course fee waiver, tuition remission and
cooperative tuition exchange.
Date: Thursday, Nov. 2
Time: 11:45 a.m. - 1:15 p.m.
Location: Ewing Room, Perkins Student Center
Deadline: Sept. 22
Seminar 5: The employment process and interviewing tips and techniques
Acquaints salaried staff with the employment process at the
University. Provides information on preparing for interviews.
Date: Thursday, Nov. 9
Time: 11:45 a.m. - 1:15 p.m.
Location: Ewing Room, Perkins Student Center
Deadline: Sept. 22
Seminar 6: Goal setting/wrap-up
Acquaints salaried staff with the use of the Performance
Appraisal Form as a career planning tool. Discusses importance of goal
setting to achieve career advancement and stresses availability of
individual career counseling through the Career Resource Center.
Date: Thursday, Nov. 30
Time: 11:45 a.m. - 1:15 p.m.
Location: Ewing Room, Perkins Student Center
Deadline: Sept. 22
University Forms and Recordkeeping I
This training program is designed for staff who regularly handle
the more frequently used University forms. Through completion of
various in-class exercises, participants will create a reference
manual for their professional use.
Date: Thursday, Oct. 26
Time: 8:30 a.m. - noon
Location: 111/113 McDowell Hall
Deadline: Oct. 12
Mastering Correct English
A four-session workshop to improve basic knowledge of grammar,
punctuation, sentence structure and English usage.
Dates: Wednesdays, Oct. 25, Nov. 1, Nov. 8 and Nov. 15
Time: 9 - 11:30 a.m.
Location: Blue and Gold Room, Perkins Student Center
Deadline: Oct. 11
Writing With Confidence
This two-part course is designed for staff who regularly write
memos, letters, reports, etc. In addition to reviewing grammar and
punctuation issues, the course focuses on effective writing
techniques. These will include determining the audience, keeping the
reader interested, generating accurate information, choosing the
appropriate style, staying on the subject, building confidence and
writing concisely.
Date: Wednesdays, Nov. 29 and Dec. 6
Time: 8:30 a.m. - noon
Location: Blue and Gold Room, Perkins Student Center
Deadline: Nov. 15
Supervisor's Orientation to UD Personnel Policies and Procedures
Particularly beneficial for the new supervisor of professional
and salaried staff, this workshop presents an overview of the contents
of the Personnel Policies and Procedures Handbook and the function of
the Office of Employee Services.
Date: Thursday, Sept. 28
Time: 9 - 10:30 a.m.
Location: Kirkwood Room, Perkins Student Center
Deadline: Sept. 21
Introduction to Supervision
This program is for new supervisors with less than one year of
experience and those preparing to move into a supervisory position
within six months. Employees will examine how that role differs from a
non-supervisory position, the effects of personal power vs. positional
power, the importance of self-development and networking activities to
growth as a supervisor.
Date: Thursday, Oct. 10
Time: 1:30-4:30 p.m.
Location: Employee Services Training Room, 51 East Main St.
Deadline: Sept. 26
Service Success!
The customer service program, "Service Success!" is a three-part
series. Each session builds on the previous session's topics. A
certificate of completion will be awarded to individuals who complete
the entire program.
Session 1: Introduction to customer service
Instruction includes defining the "education" customer,
discussion of service issues in the "education world," and learning
how customer perceptions influence situations.
Date: Friday, Sept. 29
Time: 10 a.m. - noon
Location: Kirkwood Room, Perkins Student Center
Deadline: Sept. 22
Session 2: Communication/listening skills
Topics include effective use of direct and open-ended questions,
information-sorting techniques, blocks to listening, reading body
language and learning to paraphrase.
Date: Friday, Oct. 13
Time: 10 a.m. - noon
Location: Kirkwood Room, Perkins Student Center
Deadline: Sept. 29
Session 3: Effective call management/ handling difficult situations
This program deals with telephone skills for effectively serving
customers, as well as covering tips for dealing with difficult people,
delivering "bad" news and negotiating effective agreements.
Date: Friday, Oct. 27
Time: 10 a.m. - noon
Location: Kirkwood Room, Perkins Student Center
Deadline: Oct. 13
Asserting Yourself on the Job
Passive? Assertive? Aggressive? Which are you? What are some of
the components of assertive behavior? Why is being assertive
especially important for women? What are some of the blocks to acting
assertively? Every day on our jobs-in dealings with co-workers,
supervisors, those we supervise, parents, students and others-many
occasions arise where assertive behavior could benefit us in our
communications. This workshop will answer your questions about
assertiveness and provide you with opportunities to discuss its
application in the workplace.
Date: Wednesday, Oct. 18
Time: noon - 1:30 p.m.
Location: Collins Room, Perkins Student Center
Deadline: Oct. 4
Date: Friday, Nov. 3
Time: noon - 1:30 p.m.
Location: Blue and Gold Room, Perkins Student Center
Deadline: Oct. 20
Time Management
This workshop will help you analyze how you use your time in
daily planning and priority setting. Topics include conquering
procrastination and disorganization and managing multiple priorities.
Learn how to manage the telephone and other interruptions.
Date: Thursday, Oct. 5
Time: 10 a.m. - noon
Location: Blue and Gold Room, Perkins Student Center
Deadline: Sept. 26
Supervision Training Series
This series of workshops is designed to enhance skills used
regularly in supervisory relationships. Participants should have at
least one to two years of supervisory experience. Employees attending
all three workshops will receive a Certificate of Completion from the
Office of Employee Services.
Session 1: Effective Communication and Listening Skills in Supervision
Research indicates that being an effective communicator is one of
the most important skills for a successful supervisory career.
Listening is a critical communication skill for all people, especially
supervisors. This supervisory program teaches how to listen for
understanding and to assure that the message sent and received are the
same. Evaluating non-verbal signals and the proper uses of questioning
techniques also will be covered.
Date: Wednesday, Sept.27
Time: 10:30 a.m. - noon
Location: Blue and Gold Room, Perkins Student Center
Deadline: Sept. 22
Session 2: Performance Appraisal for Supervisors
This workshop is designed to enhance a supervisor's evaluation
skills through setting and communicating performance standards,
providing on-going feedback, documenting performance and conducting
effective performance reviews.
Date: Wednesday, Oct. 11
Time: 2:30 p.m. - 4 p.m.
Location: Williamson Room, Perkins Student Center
Deadline: Sept. 27
Session 3: Problem Solving and Conflict Resolution Skills for
Supervisors
This session examines the effect of conflict in the workplace and
the supervisor's role in its management. Conflict-resolution
strategies, methods to confront co-workers and ways to keep conflicts
from escalating will be reviewed. Join us to learn how to keep cool,
stand your ground and reach a positive solution.
Date: Wednesday, Oct. 25
Time: 1 - 2:30 p.m.
Location: Blue and Gold Room, Perkins Student Center
Deadline: Oct. 11
Labor Relations Training Series
This series of six workshops is designed to provide managers and
other supervisory personnel with an overview of current labor and
employment issues. These sessions are geared toward personnel with all
levels of experience in the labor management area. Individuals
attending all six sessions will receive a Certificate of Completion
from the Office of Employee Services.
Session 1: Labor and Employment Laws
This session will provide participants with an overview of state
labor laws, wage and hour issues, discipline and termination
practices, and the Family Medical Leave Act.
Date: Tuesday, Sept. 26
Time: 1:30 - 3 p.m.
Location: Collins Room, Perkins Student Center
Deadline: Sept. 22
Session 2: Discrimination in Employment
Participants will receive information on several issues including
the Americans with Disabilities Act, age discrimination in employment,
sex discrimination and sexual harassment, and the federal and state
investigatory process.
Date: Wednesday, Oct. 11
Time: 10:30 a.m. - noon
Location: 135 Willard Hall Education Building
Deadline: Sept. 27
Session 3: Personal and Institutional Legal Liability
Information will be shared on legal liability issues including
defamation of character, common law torts, and sexual harassment vis-a-
vis the institution, supervisors and co-workers.
Date: Tuesday, Oct. 17
Time: 2 - 3:30 p.m.
Location: Blue & Gold Room, Perkins Student Center
Deadline: Oct. 3
Session 4: Collective Bargaining/Contract Negotiation
This session will examine the elements of a collective bargaining
agreement, contract administration, grievances and arbitration, and
the Public Employment Relations Board.
Date: Tuesday, Oct. 31
Time: 1:30 - 3 p.m.
Location: Collins Room, Perkins Student Center
Deadline: Oct. 17
Session 5: Unemployment and Workers Compensation
Participants will receive information related to unemployment and
workers' compensation including eligibility and financial criteria,
the Unemployment Compensation Appeals Board and Industrial Accident
Board and the interface between Workers Compensation, the ADA and the
FMLA.
Date: Wednesday, Nov. 8
Time: 2 - 3:30 p.m.
Location: Blue & Gold Room, Perkins Student Center
Deadline: Oct. 25
Session 6: Violence in the American Workplace
This session will examine the nature and magnitude of the
workplace violence problem, sources of employer liability, civil
liability to third parties and issues around negligent hiring
retention, and supervision.
Date: Tuesday, Nov. 21
Time: 1:30 - 3 p.m.
Location: Kikwood Room, Perkins Student Center
Deadline: Nov. 7
Course registration:
To register for workshops, complete the e-mail form posted on the
EMC2 Employee-Development Bulletin Board, reply from the UNIX news
group udel.employee.development to Empldevreg@mvs.udel.edu or call the
registration hotline at 831-8725.