UpDate - Vol. 15, No. 21, Page 8
February 22, 1996
Employee training
Basic Defensive Driving Course
The eight-hour presentation of the National Safety Council's
Driver Improvement Program includes crash-avoidance techniques based
on the standard accident prevention formula of professional drivers,
rules of the road and safe driving practices.
Satisfactory completion of the program by Delaware residents
results in a three-point credit added to a driving record and an
insurance discount, minimum of 10 percent each year, on the liability
portion of insurance for three years.
Note: There is a $20 fee for this class. NO TELEPHONE
REGISTRATIONS WILL BE TAKEN FOR THIS WORKSHOP. Registration must be
made by campus or U.S. mail and accompanied by a check, payable to
Delaware Safety Council. Send payment to Employee Development, 51 East
Main St.
Date: Saturday, April 13
Time: 8:30 a.m. - 4:30 p.m.
Location: 206 Kirkbride Lecture Hall
Deadline: March 29
Audience: All University employees and their dependents
Advanced Defensive Driving Course
"Coaching the Experienced Driver" is for those with several years
of driving experience but who may need to freshen-up their driving
skills. Through films, slides, discussion and individual work, the
program gives the driver important cues that can be used in daily
driving to reduce the number of near misses or actual accidents.
Employees who complete the program receive a 15 percent discount on
insurance (not in addition to the 10 percent from basic defensive
driving).
Note: There is a $15 fee for this class. NO TELEPHONE
REGISTRATIONS WILL BE TAKEN FOR THIS WORKSHOP. Registration must be
made by campus or U.S. mail and accompanied by a check, made payable
to Delaware Safety Council. Send payment to Employee Development, 51
East Main St.
Date: Thursday, April 25
Time: 6:30 - 9:30 p.m.
Location: Rodney Room, Perkins Student Center
Deadline: April 8
Audience: All employees and their dependents
Prerequisite: Participants must have completed the basic
defensive driving class.
Salaried Staff Career Development Certificate Program
This is a six-part series for salaried staff highlighting a
systematic approach for assessing interest in career develop-ment and
formulating strategies to achieve those goals. Using resources
available through the Office of Employee Services and other University
departments, participants will explore the steps involved in creating
a person-alized plan for career enrichment. Those attending all
sessions will receive a certificate of completion.
Seminar 1: Introduction to career planning
Introduces salaried staff to the career planning process and
acquaints them with the information, resources and support available.
Date: Thursday, Feb. 29
Time: 11:45 a.m. - 1:15 p.m.
Location: 187 Graham Hall
Deadline: Feb. 22
Seminar 2: Resume writing
Discusses various types of resumes and provides guidelines on
resume content and format. Participants will receive personal
assistance with writing or revising their resumes.
Date: Thursday, March 7
Time: 11:45 a.m. - 1:15 p.m.
Location: Williamson Room, Perkins Student Center
Deadline: Feb. 22
Seminar 3: Overview of classification system and career matrices
Provides information on the Salaried Staff Classification System,
including steps involved in reclassifying an existing position.
Salaried staff career matrices will be reviewed to denote education
and experience required for advancement.
Date: Thursday, March 21
Time: 11:45 a.m. - 1:15 p.m.
Location: Kirkwood Room, Perkins Student Center
Deadline: Feb. 22
Seminar 4: UD educational benefits
Panel presentation with representatives from employee relations,
Computing and Network Services, continuing education and admissions
providing information on credit/non-credit classes and certificate
programs available to salaried staff. Will include a review of the
application process for course fee waiver, tuition remission and
cooperative tuition exchange.
Date: Thursday, April 11
Time: 11:45 a.m. - 1:15 p.m.
Location: Kirkwood Room, Perkins Student Center
Deadline: Feb. 22
Seminar 5: The employment process and interviewing tips and techniques
Acquaints salaried staff with the employment process at the
University. Provides information on preparing for interviews.
Date: Thursday, April 25
Time: 11:45 a.m. - 1:15 p.m.
Location: 130 Hullihen Hall
Deadline: Feb. 22
Seminar 6: Goal setting/wrap-up
Acquaints salaried staff with the use of the Performance
Appraisal Form as a career planning tool. Discusses importance of goal
setting to achieve career advancement and stresses availability of
individual career counseling through the Career Resource Center.
Date: Thursday, May 2
Time: 11:45 a.m. - 1:15 p.m.
Location: Williamson Room, Perkins Student Center
Deadline: Feb. 22
Writing With Confidence
This two-part course is designed for staff who regularly write
memos, letters, reports, etc. In addition to reviewing grammar and
punctuation issues, the course focuses on effective writing
techniques. These will include determining the audience, keeping the
reader interested, generating accurate information, choosing the
appropriate style, staying on the subject, building confidence and
writing concisely.
Date: Wednesday, April 10
Time: 8:30 a.m. - noon
Location: Blue and Gold Room, Perkins Student Center
* * *
Date: Wednesday, April 17
Time: 8:30 a.m. - noon
Location: Kirkwood Room, Perkins Student Center
Deadline: March 29
Introduction to Supervision
This program is for new supervisors with less than one year of
experience and those preparing to move into a supervisory position
within six months. Employees will examine how that role differs from a
non-supervisory position, the effects of personal power vs. positional
power, the importance of self-development and networking activities to
growth as a supervisor.
Date: Monday, March 4
Time: 1:30 - 4:30 p.m.
Location: 130 Hullihen Hall
Deadline: Feb. 23
Service Success!
The customer service program, "Service Success!" is a three-part
series. Each session builds on the previous session's topics. A
certificate of completion will be awarded to individuals who complete
the entire program.
Session 1: Introduction to customer service
Instruction includes defining the "education" customer,
discussion of service issues in the "education world," and learning
how customer perceptions influence situations.
Date: Friday, March 1
Time: 10:30 a.m. - noon
Location: Blue and Gold Room, Perkins Student Center
Deadline: Feb. 22
Session 2: Communication/listening skills
Topics include effective use of direct and open-ended questions,
information-sorting techniques, blocks to listening, reading body
language and learning to paraphrase.
Date: Friday, March 15
Time: 10:30 a.m. - noon
Location: 130 Hullihen Hall
Deadline: March 7
Session 3: Effective call management/handling difficult situations
This program deals with telephone skills for effectively serving
customers, as well as covering tips for dealing with difficult people,
delivering "bad" news and negotiating effective agreements.
Date: Friday, April 12
Time: 10:30 a.m. - noon
Location: Williamson Room, Perkins Student Center
Deadline: April 1
Asserting Yourself on the Job
Passive? Assertive? Aggressive? Which are you? What are some of
the com-ponents of assertive behavior? Why is being assertive
especially important for women? What are some of the blocks to acting
assertively? Every day on our jobs-in dealings with co-workers,
supervisors, those we supervise, parents, students and others-many
occasions arise where assertive behavior could benefit us in our
communications. This workshop will answer your questions about
assertiveness and provide you with opportunities to discuss its
application in the workplace.
Date: Monday, March 18
Time: Noon - 1:30 p.m.
Location: 130 Hullihen Hall
Deadline: March 8
Time Management
This workshop will help you analyze how you use your time in
daily planning and priority setting. Topics include conquering
procrastination and disorganization and managing multiple priorities.
Learn how to manage the telephone and other interruptions.
Date: Monday, April 15
Time: 1:30 - 3 p.m.
Location: Kirkwood Room, Perkins Student Center
Deadline: April 5
Supervision Training Series
This series of workshops is designed to enhance skills used
regularly in supervisory relationships. Participants should have at
least one to two years of supervisory experience. Employees attending
all three workshops will receive a Certificate of Completion from the
Office of Employee Services.
Session 1: Effective communication and listening skills in supervision
Research indicates that being an effective communicator is one of
the most important skills for a successful supervisory career.
Listening is a critical communication skill for all people, especially
supervisors. This supervisory program teaches how to listen for
understanding and to assure that the message sent and received are the
same. Evaluating non-verbal signals and the proper uses of questioning
techniques also will be covered.
Date: Thursday, March 14
Time: 10:30 a.m. - noon
Location: Williamson Room, Perkins Student Center
Deadline: March 4
Session 2: Performance appraisal for supervisors
This workshop is designed to enhance a supervisor's evaluation
skills through setting and communicating performance standards,
providing on-going feedback, documenting performance and conducting
effective performance reviews.
Date: Thursday, April 11
Time: 10:30 a.m. - Noon
Location: 187 Graham Hall
Deadline: April 3
Session 3: Problem solving and conflict resolution skills for
supervisors
This session examines the effect of conflict in the workplace and
the supervisor's role in its management. Conflict-resolution
strategies, methods to confront co-workers and ways to keep conflicts
from escalating will be reviewed. Join us to learn how to keep cool,
stand your ground and reach a positive solution.
Date: Thursday, May 2
Time: 10:30 a.m. - noon
Location: Rodney Room, Perkins Student Center
Deadline: April 19
Labor Relations Training Series
This series of six workshops is designed to provide managers and
other supervisory personnel with an overview of current labor and
employment issues. These sessions are geared toward personnel with all
levels of experience in the labor management area. Individuals
attending all six sessions will receive a Certificate of Completion
from the Office of Employee Services.
Session 1: Labor and employment laws
This session will provide participants with an overview of state
labor laws, wage and hour issues, discipline and termination
practices, and the Family Medical Leave Act.
Date: Tuesday, March 5
Time: 1:30 - 3 p.m.
Location: Collins Room, Perkins Student Center
Deadline: March 1
Session 2: Discrimination in employment
Participants will receive information on several issues including
the Americans with Disabilities Act, age discrimination in employment,
sex discrimination and sexual harassment, and the federal and state
investigatory process.
Date: Tuesday, March 19
Time: 1:30 - 3 p.m.
Location: Collins Room, Perkins Student Center
Deadline: March 11
Session 3: Personal and institutional legal liability
Information will be shared on legal liability issues including
defamation of character, common law torts, and sexual harassment vis-a-
vis the institution, supervisors and co-workers.
Date: Tuesday, April 2
Time: 1:30 - 3 p.m.
Location: Kirkwood Room, Perkins Student Center
Deadline: March 22
Session 4: Collective bargaining/contract negotiation
This session will examine the elements of a collective bargaining
agreement, contract administration, grievances and arbitration, and
the Public Employment Relations Board.
Date: Tuesday, April 16
Time: 1:30 - 3 p.m.
Location: Collins Room, Perkins Student Center
Deadline: March 29
Session 5: Unemployment and workers compensation
Participants will receive information related to unemployment and
workers' compensation including eligibility and financial criteria,
the Unemployment Compensation Appeals Board and Industrial Accident
Board and the interface between Workers Compensation, the ADA and the
FMLA.
Date: Tuesday, April 30
Time: 1:30 - 3 p.m.
Location: Kirkwood Room, Perkins Student Center
Deadline: April 19
Session 6: Violence in the American workplace
This session will examine the nature and magnitude of the
workplace violence problem, sources of employer liability, civil
liability to third parties and issues around negligent hiring
retention, and supervision.
Date: Tuesday, May 14
Time: 1:30 - 3 p.m.
Location: Ewing Room, Perkins Student Center
Deadline: April 30
Writing Business Correspondence
This four-session program takes the skills learned in "Mastering
Correct English" and helps participants develop their ability to write
clear, concise and result-oriented messages.
Participants will receive a copy of Send Me a Memo, a handbook of
model memos.
Date: Wednesdays, Feb. 28, March 6, 13, & 20
Time: 9 - 11:30 a.m.
Location: Feb. 28 class in Williamson Room; March classes in
Blue & Gold Room, Perkins Student Center
Deadline: Feb. 16
Prerequisite: Mastering Correct English
Performance Appraisal for Salaried Staff
Completing the performance appraisal form for salaried staff will
be the focus in this workshop. Each section will be briefly reviewed
as will the annual performance appraisal system. The importance of the
discussion between the individual and their supervisor will also be
emphasized. Using the performance appraisal system to improve
performance will also be discussed.
Date: Tuesday, March 12
Time: 8:30 - 10 a.m.
Location: Collins Room, Perkins Student Center
Deadline: March 1
Performance Appraisal for Professionals
This workshop acquaints professionals with the major elements of
the annual performance appraisal system and emphasizes the importance
of discussion between the individual and their supervisor in that
process. Participants will review the steps involved in identifying
major responsibilities and completing the self-appraisal worksheet.
Use of the appraisal system to foster performance improvement and
assist in career development will also be highlighted.
Date: Tuesday, March 12
Time: 10:30 a.m.- noon
Location: Collins Room, Perkins Student Center
Deadline: March 1
Performance Appraisal for Supervisors
The workshop is a must for new supervisors. It is designed to
enhance supervisors' evaluation skills through setting and
communicating goal setting for personal improvement.
Date: Wednesday, March 20
Time: 10 a.m. - noon
Location: Kirkwood Room, Perkins Student Center
Deadline: March 8
ADA Seminars
In 1990, Congress enacted the Americans with Disabilities Act
(ADA), which prohibits discrimination against individuals with
disabilities in employment, public transportation, telecommunications,
and access to public programs and services. This includes access to
public and private college and university programs and services. The
Employee Services staff, in conjunction with Althea McDowell, ADA
coordinator, is offering a seminar on the ADA's employment provisions.
Discussion will focus on employment provisions. Discussion will focus
on employment-related issues, such as hiring, promotion, pay, layoffs
and assignments. In addition, we will discuss recent interpretation of
the "Reasonable accommodation" aspect of ADA.
Date: Tuesday, April 23
Time: 9 - 10:30 a.m.
Location: Rodney Room, Perkins Student Center
Deadline: April 12
Course Registration:
To register for workshops, complete the e-mail form posted on the
EMC2 Employee-Development Bulletin Board, reply from the UNIX news
group udel.employee.development to Empldevreg@mvs.udel.edu or call the
registration hotline at 831-8725.