UpDate - Vol. 13, No. 6, Page 8
October 7, 1993
Employee development

     Listed below are the employee development classes offered this fall.
Early enrollment in a desired workshop will ensure a place in class. The
complete schedule of classes was published in the Sept. 9 issue of UpDate.
To receive a copy, call Employee Development at 831-2022 or send and e-mail
message to EmplDevReg@mvs. udel.edu.

Service Success
     Service Sucess!, a customer service program, is a four-part series.
Each session builds on the previous session's topics. Certificates of
completion are awarded to individuals who complete the entire program.

Series 4: Handling Difficult Customers
     This class will cover tips for dealing with difficult people,
delivering "bad" news and negotiating effective agreements.  How to use
open and close-ended questions and sorting techniques effectively will also
be included.  Goal setting for personal improvement will conclude the
program.
     Date: Oct. 26
     Time: 8:30 a.m.-noon
     Location: Clayton Hall
     Deadline: Oct. 11
     Audience: Salaried staff

Supervisor's Orientation to Policies and Procedures
     Particularly beneficial for new supervisors of professional and
salaried staff, this workshop presents an overview of the contents of the
Personnel Policies and Procedures Handbook and the function of the Employee
Relations Office.
     Date: Oct. 14
     Time: 9-10:30 a.m.
     Location: Career Resource Center, Employee Development
     Deadline: N/A
     Audience: Professional and salaried supervisory staff

Management Communication:Listening
     Research on management development indicates that being an effective
communicator is one of the most important skills for a successful
management career. Listening is a critical communication skill for all
people, especially managers. This new supervisory program teaches how to
listen for understanding and to ensure that the message sent and received
are the same. Evaluating non-verbal signals and the proper uses of
questioning techniques will also be covered.
     Date: Oct. 14
     Time: 8:30 a.m.-4:30 p.m.
     Location: Kirkwood Room, Perkins Student Center
     Deadline: Oct. 8
     Audience: Professional and salaried supervisory staff

Developing Your Career: A Self-Assessment Workshop
     Participants will analyze their talents, skills and abilities to
formulate career development plans using a variety of assessment exercises.
This session is ideal for individuals who wish to define career goals and
develop a realistic plan and demands some prior self-assessment.
     Date: Oct. 20
     Time: 8:30 a.m.-4:30 p.m.
     Location: Kirkwood Room, Perkins Student Center
     Deadline: Oct. 8
     Audience: Salaried Staff

NEW! Writing with Confidence
     This two-part course is designed for managers who regularly write
memos, letters and reports. In addition to reviewing grammar and
punctuation issues, the course will focus on effective writing techniques.
These will include determining the audience, keeping the reader interested,
generating accurate information, choosing the appropriate style, staying on
the subject, building confidence and writing concisely.
     Dates: Oct. 22 and 29
     Time: 8:30 a.m.-noon
     Location: Kirkwood Room, Perkins Student Center
     Deadline: Oct. 11
     Audience: Professional staff members

Mastering Correct English
     A four-session workshop to improve basic knowledge of grammar,
punctuation, sentence structure and English usage.
     Dates: Oct. 27 and Nov. 3, 10 and 17
     Time: 9-11:30 a.m.
     Location: Williamson Room, Perkins Student Center
     Deadline: Oct. 13
     Audience: Salaried Staff

Setting Standards and Objectives
     This program teaches supervisors how to establish measurable,
achievable standards to provide employees with performance direction,
criteria for evaluation and opportunities for development. Participants
will develop a system for monitoring performance in a fair and accurate
manner. During training, participants will choose whether to write
standards or objectives, depending on the job description brought to class.
     Date: Nov. 4
     Time: 9 a.m.-4 p.m.
     Location: Williamson Room, Perkins Student Center
     Deadline: Oct. 21
     Audience: Professional and salaried supervisory staff

Communicating Standards and Objectives
     The companion program to Setting Standards and Objectives addresses
discussion between a supervisor and an employee. The training program
provides practice opportunities for supervisors to ensure that employees
understand and/or agree with the performance criteria that will be used
during an evaluation. Participants must have attended "Setting Standards
and Objectives" and should bring completed worksheets from class.
     Date: Nov. 11
     Time: 9 a.m.-4 p.m.
     Location: Williamson Room, Perkins Student Center
     Deadline: Oct. 28
     Audience: Professional and salaried supervisory staff

Introduction to University Forms and Recordkeeping
     This training program is designed for salaried staff who work with
common University forms. Through completion of various in-class exercises,
participants will create a reference manual for their use.
     Date: Nov. 9
     Time: 8:30 a.m.-noon
     Location: Clayton Hall
     Deadline: Oct. 26
     Audience: Salaried Staff

Course registration
     To register for workshops, complete the e-mail form posted on the EMC2
Employee-Development Bulletin Board or reply from UNIX newsgroup
udel.employee.development to: Empldevreg@mvs.udel.edu, or call the
registration hotline at 831-8725. Participants will be notified of their
enrollment by a course confirmation letter approximately two weeks prior to
the workshop date.