UpDate - Vol. 12, No. 16, Page 6
January 7, 1993
Employee development
Welcome to a new year! We hope this will be a good year for each of
you, filled with career and job success. We have planned an exciting
semester of training and development programs designed to help you achieve
your goals. Classes listed below are for your professional development in
January, February and March. Take a few minutes, read these descriptions
carefully and call us to register for the programs of your choice. If you
did not receive a copy of the UpDate insert listing all the spring Employee
Development classes, call 831-8725 and we'll send one. We look forward to
your participation.
Defensive Driving National Safety Council
This eight-hour presentation of the National Safety Council's Driver
Improvement Program includes crash-avoidance techniques, rules of the road
and safe driving practices.
Completion of the program by Delaware residents results in:
(1) Three-point credit added to your driving record by satisfactorily
completing the eight-hour Defensive Driving Course;
(2) Insurance discount minimum of 10 percent each year for three years
upon completing the course.
Topics will include various crash-avoidance techniques based on the
standard accident prevention formula of professional drivers.
Note: There is a $25 fee for this class. No telephone registration
will be taken for this workshop. Registration must be made by campus or
U.S. mail and accompanied by a check, made out to "Delaware Safety
Council."
Send payment to Lynn Rimple, Employee Development, Academy Building.
Date: Feb. 27
Time: 8:30 a.m.- 4:30 p.m.
Audience: UD employees and dependents
Deadline: Feb. 12
Performance Appraisals for New Employees
These training sessions are designed to introduce new professionals
and salaried staff to the University's performance appraisal system. In
order for the performance appraisal to be effective, employees need to be
aware of their critical role in the evaluation process: identifying and
prioritizing their major job duties. They should also become familiar with
their supervisor's obligations and responsibilities as enumerated in the
University's Performance Appraisal Policy.
Date: March 2
Time: 8:30 - 10 a.m.
Location: Kirkwood Room, Perkins Student Center
Audience: New University employees
Deadline: Feb. 12
* * *
Date: March 9
Time: 1 - 2:30 p.m.
Location: Kirkwood Room, Perkins Student Center
Audience: New University employees
Deadline: Feb. 19
Service Success!
This customer service program, Service Success!, is a five-part
series. Each session builds on the previous session's topics. Certificates
of completion are awarded to individuals who complete the entire program.
Series 1: Understanding Customer Perceptions
Instruction includes completing the Service Perceptions Questionnaire,
discussion of service issues in the "Education World," defining the
education "customer" and learning how customer perceptions influence
situations.
Date: Jan. 28
Time: 8:30 a.m.- noon
Location: 103 Pencader, Clayton Hall
Audience: Salaried Staff
Deadline: Jan. 14
Series 2: Effective Call Management
This program deals with telephone skills for effectively servicing
customers.
Date: Feb. 11
Time: 8:30 a.m.-noon
Location: Ewing Room, Perkins Student Center
Audience: Salaried Staff
Deadline: Jan. 29
Series 3: Listening Skills
Topics include blocks to listening, reading body language and learning
to paraphrase.
Date: Feb. 18
Time: 8:30 a.m.-noon
Location: Ewing Room, Perkins Student Center
Audience: Salaried Staff
Deadline: Feb. 5
Series 4: Questioning/Sorting
Class topics are learning to use open and close-ended questions
effectively. Also included is instruction in sorting techniques.
Date: Feb. 25
Time: 8:30 a.m.-noon
Location: Ewing Room, Perkins Student Center
Audience: Salaried Staff
Deadline: Feb. 12
Series 5: Handling Difficult Customers
This class will cover tips for dealing with difficult people,
delivering "bad" news and negotiating effective agreements. A goal setting
for personal improvement will conclude the program.
Date: March 11
Time: 8:30 a.m.- noon
Location: Kirkwood Room, Perkins Student Center
Audience: Salaried Staff
Deadline: Feb. 26
Forms and Recordkeeping II
Participants will learn and practice the correct completion of the
following types of forms: Supplies and Expense, Exceptional Payroll and
Duplicating/ Printing.
Date: Feb. 17
Time: 8:30 a.m.-noon
Location: 103 Pencader, Clayton Hall
Audience: Salaried Staff
Deadline: Jan. 29
Introduction to University Forms and Recordkeeping
This training program is designed for salaried staff who work with
common University forms. Through completion of various in-class exercises,
participants will create a reference manual for their professional use.
Competency in administrating University forms is listed as a job
responsibility in the salaried staff career matrix.
Date: March 17
Time: 8:30 a.m.-noon
Location: Kirkwood Room, Perkins Student Center
Audience: Salaried Staff
Deadline: Feb. 26
Management Communication: Listening
Research on management development indicates that being an effective
communicator is one of the most important skills for a successful
management career. Listening is a critical communication skill for all
people, especially managers. This new supervisory program teaches how to
listen for understanding and to assure that the message sent and received
are the same. Evaluating non-verbal signals and the proper uses of
questioning techniques will also be covered.
Date: Jan. 26
Time: 8:30 a.m. - 4:30 p.m.
Location: 103 Pencader, Clayton Hall
Audience: Professional and Salaried Supervisory Staff
Deadline: Jan. 8
Coaching for Performance Improvement
This workshop includes presentation of a coaching model, a brief
review of the listening skills covered in the Management Communications
class and practice incorporating feedback techniques into performance
discussions. Coaching is a vital management tool, especially in changing
environments, because it creates shared responsibility between the manager
and the employee and a joint commitment to problem solving and skill
development.
Date: March 25
Time: 8:30 a.m.- 4:30 p.m.
Location: Kirkwood Room, Perkins Student Center
Audience: Professional and Salaried Supervisory Staff
Deadline: March 5
Setting Standard and Objectives
This program teaches supervisors how to establish measurable,
achievable standards to provide employees with performance direction,
criteria for evaluation and opportunities for development.
Participants will develop a system for monitoring performance in a
fair and accurate manner.
Date: Jan. 27
Time: 8:30 a.m.- 4 p.m.
Location: 103 Pencader, Clayton Hall
Audience: Professional and Salaried Supervisory Staff
Deadline: Jan. 8
Communicating Standards and Objectives
This companion program to Setting Standards and Objectives addresses
the discussion between the supervisor and the employee. The training
program provides practice opportunities for supervisors to ensure their
employee understands and/or agrees with the performance criteria that will
be used to evaluate her or him. Participants must have attended Setting
Standards and Objectives and should bring their completed worksheets from
that class.
Date: Feb. 24
Time: 8:30 a.m.- 4 p.m.
Location: Williamson Room, Perkins Student Center
Audience: Professional and Salaried Supervisory Staff
Deadline: Feb. 5
Performance Appraisal for Supervisors
The workshop is a must for new supervisors. It is designed to enhance
supervisors' evaluation skills through setting and communicating goal
setting for personal improvement.
Date: Feb. 3
Time: 8:30 a.m. -noon
Location: Williamson Room, Perkins Student Center
Audience: Professional and Salaried Supervisory Staff
Deadline: Jan. 15
* * *
Date: Feb. 9
Time: 1- 4:30 p.m.
Location: Williamson Room, Perkins Student Center
Audience: Professional and Salaried Supervisory Staff
Deadline: Jan. 22
Course registration
To register for workshops call the registration hotline at 831-8725 or
complete the e-mail form posted on the EMC2 Employee-Development Bulletin
Board or reply from UNIX newsgroup udel.employee.development to
Empldevreg@mvs.udel.edu. Participants will be notified of their enrollment
by a course confirmation letter approximately two weeks prior to the
workshop date.