UpDate - Vol. 11, No. 39, Page E2
August 20, 1992
Employee Development and Training
Employee Workshops
For all University employees:
Defensive Driving National Safety Council
This eight-hour presentation of the National Safety Council's
Driver Improvement Program includes crash-avoidance techniques, rules
of the road and safe driving practices.
Completion of the program by Delaware residents results in:
(1) three-point credit added to your driving record by
satisfactorily completing the eight-hour Defensive Driving
Course;
(2) Insurance discount minimum of 10 percent each year for three
years upon completing the course.
Topics will include various crash-avoidance techniques based on
the standard accident prevention formula of professional drivers.
Note: There is a $25 fee for this class. No telephone
registration will be taken for this workshop. Registration must be
made by campus or U.S. mail and accompanied by a check, made out to
"Delaware Safety Council." Send payment to Lynn Rimple, Employee
Development, Academy Building.
Date: Oct. 24
Time: 8:30 a.m. - 4:30 p.m.
Location: 205 Kirkbride Hall
Deadline: Oct. 8
Audience: University employees and their dependents
Organization of the University of Delaware
Career development at the University of Delaware requires
extensive knowledge of how the various units within the University fit
together. Learn what different departments do, how they relate to one
another and their academic and administrative reporting lines.
Date: Oct. 29
Time: 8:30 a.m. - noon
Location: Blue & Gold Room, Perkins Student Center
Deadline: Oct. 15
Audience: University employees
Understanding and Utilizing Monthly Account Statements
An introduction to the University accounting system, this
workshop is designed to benefit employees responsible for monitoring
monthly account statements, those in administrative support positions
desiring greater knowledge of monthly account statements and new
principal investigators unfamiliar with the University's internal
accounting statements. Topics include object and transaction codes and
recent accounting system changes.
Date: Dec. 10
Time: 9 a.m. - noon
Location: Ewing Room, Perkins Student Center
Deadline: Nov. 19
Audience: University employees
For salaried staff only
Mastering Correct English
A four-session workshop to improve basic knowledge of grammar,
punctuation, sentence structure and English usage.
Dates: Sept. 21, Oct. 5, Oct. 19, Nov. 2
Time: 1 - 3:30 p.m.
Location: Kirkwood Room, Perkins Student Center
Deadline: Sept. 3
Audience: Salaried staff
Writing Business Correspondence
Look for this workshop to be offered in Spring 1993.
Service Success!
The customer service program, Service Success! is a five-part
series. Each session builds on the previous session's topics.
Certificates of completion are awarded to individuals who complete the
entire program.
Series 1: Understanding Customer Perceptions
Instruction includes completing the Service Perceptions
Questionnaire, discussion of service issues in the "Education World,"
defining the education "customer" and learning how customer
perceptions influence situations.
Date: Oct. 15
Time: 1 - 4:30 p.m.
Location: Kirkwood Room, Perkins Student Center
Deadline: Oct. 1
Audience: Salaried staff
Series 2: Effective Call Management
This program deals with telephone skills for effectively
servicing customers.
Date: Oct. 22
Time: 1 - 4:30 p.m.
Location: Blue and Gold Room, Perkins Student Center
Deadline: Oct. 8
Audience: Salaried staff
Series 3: Listening Skills
Topics include blocks to listening, reading body language and
learning to paraphrase.
Date: Nov. 5
Time: 1 - 4:30 p.m.
Location: Kirkwood Room
Deadline: Nov. 22
Audience: Salaried staff
Series 4: Questioning/Sorting
Class topics are learning to use open and close ended questions
effectively. Also included is instruction in sorting techniques.
Date: Nov. 19
Time: 1 - 4:30 p.m.
Location: Kirkwood Room, Perkins Student Center
Deadline: Nov. 5
Audience: Salaried staff
Series 5: Handling Difficult Customers
This class will cover tips for dealing with difficult people,
delivering "bad" news and negotiating effective agreements. A goal
setting for personal improvement will conclude the program.
Date: Dec. 3
Time: 1 - 4:30 p.m.
Location: Kirkwood Room, Perkins Student Center
Deadline: Nov. 12
Audience: Salaried staff
For professional and salaried supervisory staff only:
NEW! Networking: Managing Internal Relationships
Getting the Job Done...Trouble Shooting...Problem
Solving...Talking it Out. Effectively managing relationships with
colleagues, subordinates and supervisors can increase everyone's
ability to do the best job possible with the most complete
information. An understanding of the elements of successful collegial
relationships can help us apply the principles to relationships that
have not been as successful. Participants will explore their own
networking relationships through practice exercises and development
planning.
Date: Sept. 24
Time: 8:30 a.m. - noon
Location: Ewing Room, Perkins Student Center
Deadline: Sept. 10
Audience: Professional and salaried supervisory staff
NEW! Introduction to Supervision
This program is for new supervisors with less than one year of
experience and those preparing to move into a supervising position
within six months. Employees will examine how the supervisory role
differs from a non-supervisory position, the effects of personal power
vs. positional power, the importance of self development and
networking activities to growth as a supervisor.
Date: Oct. 14
Time: 8:30 a.m.- noon
Location: Kirkwood Room, Perkins Student Center
Deadline: Sept. 30
Audience: Professional and salaried supervisory staff
Supervisor's Orientation to U.D. Personnel Policies and Procedures
Particularly beneficial for new supervisors of professional and
salaried staff, this workshop presents an overview of the contents of
the Personnel Policies and Procedures Handbook and the function of the
Employee Relations Office.
Date: Oct. 21
Time: 9 - 11:30 a.m.
Location: Blue and Gold Room, Perkins Student Center
Deadline: Oct. 6
Audience: Professional and salaried supervisory staff
NEW! Hire Right!
Development of skills to select the best candidate. Topics
include an overview of the laws and regulations governing fair
employment practices, analysis of the job function, creation of
effective, legal questions and interview techniques.
Date: Oct. 27
Time: 8:30 a.m. - 4:30 p.m.
Location: Blue and Gold Room, Perkins Student Center
Deadline: Oct. 13
Audience: Professional and salaried supervisory staff
Primer on Affirmative Action for Supervisors
Review of Equal Employment Opportunity (EEO) laws and judicial
actions related to age discrimination, sexual harassment, Americans
with Disabilities Act and the Rehabilitation Act. The roles of federal
and state agencies in enforcing EEO law will be discussed.
Participants will examine the major elements of an affirmative action
plan and explore the application of affirmative action in hiring. The
course is designed for supervisors, managers and others involved in
carrying out personnel actions.
Date: Nov. 10
Time: 8:30 - 11:30 a.m.
Location: Ewing Room, Perkins Student Center
Deadline: Oct. 27
Audience: Professional and salaried supervisory staff
Setting Standards and Objectives
Look for this workshop to be offered in the spring of 1993.
Communicating Standards and Objectives
This companion program to Setting Standards and Objectives
addresses the discussion between the supervisor and the employee. The
training program provides practice opportunities for supervisors to
ensure their employee understands and/or agrees with the performance
criteria that will be used to evaluate her or him. Participants must
have attended Setting Standards and Objectives and should bring their
completed worksheets from that class.
Date: Nov. 11
Time: 8:30 a.m. - 3:30 p.m.
Location: Kirkwood Room, Perkins Student Center
Deadline: Oct. 28
Audience: Professional and salaried supervisory staff
Performance Appraisal for Supervisors
Look for this workshop to be offered in the spring of 1993.
Management Communication: Listening
Look for this workshop to be offered in the spring of 1993.
NEW! Coaching for Performance Improvements
This workshop includes presentation of a coaching model, a brief
review of the listening skills covered in the Management
Communications class and practice incorporating feedback techniques
into performance discussions. Coaching is a vital management tool,
especially in changing environments, because it creates shared
responsibility between the manager and the employee and a joint
commitment to problem solving and skill development. Coaching
encourages employee participation and the "buy in" necessary to
achieve management and organizational goals. Participants must have
attended Management Communications: Listening class.
Date: Nov. 17
Time: 8:30 a.m. - 4:00 p.m.
Location: Blue and Gold Room, Perkins Student Center
Deadline: Nov. 2
Audience: Professional and salaried supervisory staff
For professional level managers only:
Developing Leader Competencies
This program is targeted for supervisors and managers with
several years of management experience. It is an advanced level
program in which participants examine the role of self development,
follower attributes and group behavior in the context of leadership
development. In addition, participants complete a self assessment and
elicit anonymous feedback from subordinates ranking the frequency with
which they practice five leader competencies.
Date: Oct. 8
Time: 8:45 a.m. - 5 p.m.
Location: Clayton Hall
Deadline: Sept. 17
Audience: Professional level managers
For non-supervisory professionals only
NEW! Developing Leader Competencies
Frequently, non-supervisory professionals find themselves
convening a sub-committee, heading a taskforce or chairing a search
committee. By popular request, this class has been reconfigured to
accommodate the unique situation that occurs when one is asked to lead
a group over whom they have no formal authority. It is an advanced
level program in which participants examine the role of self
development, follower attributes and group behavior in the context of
leadership development. In addition, participants complete a self
assessment and elicit anonymous feedback from people they lead,
ranking the frequency with which they practice five leader
competencies.
Date: Nov. 12
Time: 8:45 a.m. - 5 p.m.
Location: Clayton Hall
Deadline: Oct. 22
Audience: Non-supervisory professionals
Sequences of courses
Employee Development recommends that the following programs be
taken in sequence within a year:
For salaried staff only
Mastering Correct English and Writing Business
Correspondence
For professional and salaried supervisory staff
Introduction to Supervision and Supervisor's Orientation to
U.D. Personnel Policies and Procedures
Hire Right! and Primer on Affirmative Action for Supervisors
Setting Standards and Objectives, Communicating Standards
and Objectives and Performance Appraisal for Supervisors
Management Communications: Listening and Coaching for
Performance Improvement
Labor relations
Americans with disabilities act
Update on the employment provisions of this recently enacted
federal law.
Date: Tuesday, Sept. 22
Time: 8:45 - 11:45 a.m.
Location: Ewing Room, Perkins Student Center
Audience: Administrators, managers, supervisors
Legal liability of managers and administrators
A discussion of legal challenges of actions taken by management
personnel in University settings.
Date: Tuesday, Oct. 20
Time: 8:45 - 11 a.m.
Location: Kirkwood Room, Perkins Student Center
Audience: Administrators, managers, supervisors
Immigration law and the workplace
An update on current immigration law as it impacts the workplace.
Date: Tuesday, Nov. 24
Time: 8:45 - 10:30 a.m.
Location: Ewing Room, Perkins Student Center
Audience: Administrators, managers, supervisors
Note: Please call Jean Pasapane at 831-2414 to register for any of the
above legal briefings.