UpDate - Vol. 11, No. 39, Page E4
August 20, 1992
Employee Development and Training
Computer resource persons provide valuable assistance

     All of us are called upon to provide service to internal
customers as well as external customers.
     Internally, support departments process our purchasing
requisitions, prepare our requests for employment, pay the invoices to
our vendors, to name but a few.
     Another critical service provided to us within our departments is
the computer assistance offered through the designated Computer
Resource Person (formerly Computer Liaison). This person is the first
person we call when we have a computing question.
     Many of us rely heavily on the Computer Resource Person's ability
to help us move forward in maintaining and enhancing our computing
skills.
     This customer service has undergone a complete overhaul thanks to
the diligent efforts of the Computer Liaison Task Force, co-chaired by
Victoria Windley, Purchasing, and Donald Redmond, Public Safety.
     Their study of the University's computing objectives coupled with
the departmental computing needs has led to a new program of training
support for the designated Computer Resource Person.
     Employee Development has joined with Computing and Network
Services to develop a curriculum of training and development based on
the recommendations of the taskforce and as a result of a survey
completed by the Computer Resource Persons.
     The CRP training curriculum begins in September at a kick-off
meeting. Maxine Colm, Vice President for the Office of Employee
Relations will welcome the CRPs to their new responsibilities.
     Susan Foster, Associate Vice President for Computing and Network
Services will speak on the Vision of Computing at the University of
Delaware. Janet DeVry, CNS, User Services and Edwina Haring, Employee
Development will outline the curriculum planned for fiscal 93.
     The curriculum is designed to provide training for CRPs so that
they can better serve their clients: the University of Delaware
employees.
     The curriculum consists of monthly topics that will enhance the
CRPs understanding of different functions of the computer and the
electronic mail systems.
     Serving customers, both internal and external, efficiently and
effectively, is everyone's job. Employee Development is actively
involved in providing the training necessary to ensure that all at the
University of Delaware can serve students, parents, colleagues.
     If you have a customer service training request, please check the
listing of programs in this insert, check the employee development
Bulletin Board on EMC2 or UNIX, or call us at 2022.