UpDate - Vol. 11, No. 26, Page 9
April 9, 1992
Employee development

     Listed below are Employee Development classes for April and May.
In addition to weekly UpDate listings, a complete schedule with
accompanying articles was published as an insert in the Feb. 27
UpDate.  If you are interested in a copy for reference or to post,
please contact Employee Development at 831-2022.  Electronic mail
users can now speed the registration process by completing the form
posted on the EMC2 Employee Development bulletin board.
     * * * *

Management Communications: Listening
     Research on management development indicates that being an
effective communicator is one of the most important skills for a
successful management career. Listening is a critical communication
skill for all people, especially managers. This NEW supervisory
program teaches how to listen for understanding and to ensure that the
message sent and received are the same. Evaluating non-verbal signals
and the proper use of questioning techniques will also be covered.
Special emphasis will be placed on participant listening skills using
case studies drawn from participant experience. It is recommended that
this program be taken in conjunction with Coaching for Performance
Improvement, May 12.
     Date:     April 28
     Time:     8:30 a.m. - 4:30 p.m.
     Location: Clayton Hall
     Deadline: April 17
     Audience: Professional and salaried supervisory staff

Networking: Managing Internal Relationships
     Getting the Job Done...Trouble Shooting...Problem
Solving...Talking it Out. Effectively managing relationships with
colleagues, subordinates and supervisors can increase everyone's
ability to do the best job possible with the most complete
information. An understanding of the elements of successful collegial
relationships can help us apply the principles to relationships that
have not been as successful. Participants will explore their own
networking relationships through practice exercises and development
planning.
     Date:     May 7
     Time:     8:30 a.m. - noon
     Location: Clayton Hall
     Deadline: April 23
     Audience: Professional and salaried supervisory staff

Coaching for Performance Improvement
     This workshop will include presentation of a coaching model, a
brief review of the listening skills covered in the Management
Communications class and practice incorporating feedback techniques
into performance discussions. Coaching is a vital management tool,
especially in changing environments, because it creates shared
responsibility between the manager and the employee and a joint
commitment to problem solving and skill development. Coaching
encourages employee participation and the "buy in" necessary to
achieve management and organizational goals. Participants are urged to
attend the Management Communications: Listening class (April 28),
prior to this course.
     Date:     May 12
     Time:     8:30 a.m. - 4:30 p.m.
     Location: Clayton Hall
     Deadline: April 28
     Audience: Professional and salaried supervisory staff

Developing Your Career: A Self-Assessment Workshop
     Participants will analyze their talents, skills and abilities to
formulate career development plans using a variety of assessment
exercises. For individuals who wish to define career goals and develop
a realistic plan. Self-assessment prework.
     Date:     May 13
     Time:     8:30 a.m. - 4:30 p.m.
     Location: Clayton Hall
     Deadline: April 29
     Audience: Salaried staff

Course registration
     To register for workshops send an electronic mail message using
the registration form posted in the Employee Development bulletin
board to Empldevreg@mvs.udel.edu., or call the registration hotline at
831-8725. Participants will be notified of their enrollment by a
course confirmation letter within two weeks of the workshop.