UpDate - Vol. 11, No. 21, Page 1
February 27, 1992
Student Services Center planned near Newark Hall

     Next fall, University students will enjoy"one-stop shopping"
at a new campus center where they will be able to obtain
information and handle a range of activities related to such areas
as financial aid, housing, parking, registration and payment of
fees.
     This new student services center will be located in the Newark
Hall Annex on Academy Street, according to David E. Hollowell,
senior vice president for administration.
     Bancroft Construction Co. of Wilmington has been awarded the
contract for renovation of the facility, which previously housed
AstroPower Inc., a solar cell research and manufacturing firm that
operates under license with University patents, which has relocated
to a larger facility on Wyoming Road.
     Work on the 11,000-square-foot annex will begin soon and end
this summer, Hollowell said, so the new center will be in operation
by the fall semester.
     The building will house University employees from the
registrar's office, financial aid, accounts receivable and the
Cashiers Office, he said. These employees will be on hand to
process transactions and to answer general questions about housing,
student accounts, registration and financial aid, and will be able
to issue meal points and parking stickers, he said.
     "The idea is that if students come here, we will be able to
service just about any administrative need they might have," he
said.
     Another idea currently being considered by the administration
is the use of computerized kiosks, which would allow students to
notify the University of address changes or to obtain unofficial
transcripts, Hollowell said. Such a system will likely operate like
Automated Teller Machines (ATMs), he said, using existing student
identification cards.
     Hollowell said creating the student services center is part of
a larger, University effort to enhance the campus experience for
students, to cross-train employees, to eliminate unnecessary and
overlaping paperwork and to reduce the number of offices students
must visit to fulfill basic needs.
     As early as this fall, Hollowell added, the University's
streamlining effort may include the use of touch-tone telephones
for registration and dropping and adding classes.
                                        - Stephen M. Steenkamer