UpDate - Vol. 11, No. 21, Page D2
February 27, 1992
Employee Development and Training
Employee workshops
For salaried staff only
Service Success!
Series 5: Handling Difficult Situations
This class will cover tips for dealing with difficult people,
delivering "bad" news and negotiating effective agreements. A goal
setting for personal improvement will conclude the program.
Date: March 17
Time: Morning, 8:30-11:30 a.m.;
Afternoon, 1:30-4:30 p.m.
Room: Kirkwood Room, Perkins Student Center
Deadline: March 6
Audience: Salaried staff
Introduction to University Forms and Recordkeeping
This training program is designed for salaried staff who work
with common University forms. Through completion of various
in-class exercises, participants will create a reference manual for
their professional use. Competency in administrating University
forms is listed as a job responsibility in the salaried staff
career matrix.
Date: April 10
Time: 8:30 a.m. - noon
Location: Kirkwood Room, Perkins Student Center
Deadline: March 27
Audience: Salaried staff
Developing Your Career: A Self-Assessment Workshop
Participants will analyze their talents, skills and abilities
to formulate career development plans using a variety of assessment
exercises. For individuals who wish to define career goals and
develop a realistic plan. Self-assessment prework.
Date: May 13
Time: 8:30 a.m. - 4:30 p.m.
Location: Clayton Hall
Deadline: May 1
Audience: Salaried staff
Secretarial seminars
Partnerships in Learning. That's the force driving a new
program from the University. Spring 1992 will see the debut of
three Secretarial Seminars in southern Delaware, co-sponsored by
the following University departments: Continuing Education,
Employee Development, Women's Affairs and Employee Assistance and
Wellness.
The seminars are designed to encourage participation from the
entire southern Delaware secretarial community, allowing
non-University secretaries to attend for a seminar fee. It is
expected that the opportunities to meet colleagues in similar
positions from other industries will foster the sharing of
resources and information.
Each seminar offers a full-day training program or two
half-day workshops. For University of Delaware employees, the
seminars are free. However, pre-registration is required and there
is a modest charge for the luncheon. The seminars are flexible
enough to accommodate full-day or half-day registrants. Seminar
leaders are professional trainers with many years of experience
meeting the special needs of the secretarial employee.
Date: Friday, March 20
Location: Virden Center, Lewes
Deadline: March 5
Effective Writing Techniques: 8:30 a.m. - 4:30 p.m.
Lunch: Networking
Active Listening: 8:30 - 11:45 a.m.
and/or
Handling Stress: 1:15 - 4:30 p.m.
* * *
Date: Friday, April 24
Location: Milford Center
Deadline: April 9
Editing and Proofreading: 8:30 a.m. - 4:30 p.m.
Lunch: Balancing Work and Family: 11:45 a.m. - 1:15 p.m.
Gender Speak: Communicating Effectively at Work:
8:30-11:45 a.m.
and/or
Developing Your Career: A Self Assessment Workshop :
1:15-4:30 p.m.
Please contact Bette Cella at 831-8839 for more information and to
register.
For professional and salaried supervisory staff only
NEW! Introduction to Supervision
This NEW program is designed for supervisors with less than
one year of experience and those preparing to move into a
supervising position within six months. Employees will examine how
the supervisory role differs from a non-supervisory position, the
effects of personal power vs. positional power, the importance of
self development and networking activities to growth as a
supervisor.
Date: March 18
Time: 8:30 a.m. - noon
Location: Clayton Hall
Deadline: March 6
Audience: Professional and salaried supervisory staff
Primer on Affirmative Action for Supervisors
Review of Equal Employment Opportunity (EEO) laws and judicial
actions related to age discrimination, sexual harassment, Americans
with Disabilities Act and the Rehabilitation Act. The roles of
federal and state agencies in enforcing EEO law will be discussed.
Participants will examine the major elements of an affirmative
action plan and explore the application of affirmative action in
hiring. The course is designed for supervisors, managers and others
involved in carrying out personnel actions.
Date: March 25
Time: 8:30 - 11:30 a.m.
Location: Kirkwood Room, Perkins Student Center
Deadline: March 13
Audience: Professional and salaried supervisory staff
Supervisor's Orientation to U.D. Personnel Policies and Procedures
Particularly beneficial for new supervisors of professional
and salaried staff, this workshop presents an overview of the
contents of the Personnel Policies and Procedures Handbook and the
function of the Employee Relations Office.
Date: April 8
Time: 8:30 - 11:30 a.m.
Location: Kirkwood Room, Perkins Student Center
Deadline: March 27
Audience: Professional and salaried supervisory staff
NEW! Management Communications: Listening
Research on management development indicates that being an
effective communicator is one of the most important skills for a
successful management career. Listening is a critical communication
skill for all people, especially managers. This NEW supervisory
program teaches how to listen for understanding and to ensure that
the message sent and received are the same. Evaluating non-verbal
signals and the proper use of questioning techniques will also be
covered. Special emphasis will be placed on participant listening
skills using case studies drawn from participant experience. It is
recommended that this program be taken in conjunction with Coaching
for Performance Improvement, May 12.
Date: April 28
Time: 8:30 a.m. - 4:30 p.m.
Location: Clayton Hall
Deadline: April 17
Audience: Professional and salaried supervisory staff
NEW! Coaching for Performance Improvement
This workshop will include presentation of a coaching model,
a brief review of the listening skills covered in the Management
Communications class and practice incorporating feedback techniques
into performance discussions. Coaching is a vital management tool,
especially in changing environments, because it creates shared
responsibility between the manager and the employee and a joint
commitment to problem solving and skill development. Coaching
encourages employee participation, job enjoyment, and the "buy in"
necessary to achieve management and organizational goals.
Participants are urged to attend the Management Communications:
Listening class (April 28), prior to this course.
Date: May 12
Time: 8:30 a.m. - 4:30 p.m.
Location: Clayton Hall
Deadline: April 28
Audience: Professional and salaried supervisory staff
NEW! Networking: Managing Internal Relationships
Getting the Job Done...Trouble Shooting...Problem
Solving...Talking it Out. Effectively managing relationships with
colleagues, subordinates and supervisors can increase everyone's
ability to do the best job possible with the most complete
information. An understanding of the elements of successful
collegial relationships can help us apply the principles to
relationships that have not been as successful. Participants will
explore their own networking relationships through practice
exercises and development planning.
Date: May 7
Time: 8:30 a.m. - noon
Location: Clayton Hall
Deadline: April 24
Audience: Professional and salaried supervisory staff
For professional staff only
Developing Leader Competencies
This program is targeted for managers with several years of
management experience. It is an advanced level program in which
participants examine the role of self development, follower
attributes and the group behavior in the context of leadership
development. In addition, participants complete a self assessment
and elicit anonymous feedback from subordinates ranking the
frequency with which they practice five leader competencies.
Date: March 24
Time: 8:15 a.m. - 5 p.m.
Location: Clayton Hall
Deadline: March 6
Audience: Professional staff
For all University employees
Performance Appraisal for New Employees
These training sessions are designed to introduce new
professionals and salaried staff to the University's performance
appraisal system. In order for the performance appraisal to be
effective, employees need to be aware of their critical role in the
evaluation process: identifying and prioritizing their major job
duties. They should also become familiar with their supervisor's
obligations and responsibilities as enumerated in the University's
Performance Appraisal Policy.
Date: March 19
Time: 8:30 - 10 a.m.
Location: Kirkwood Room, Perkins Student Center
Deadline: March 6
Audience: All University employees
Organization of the University of Delaware
Career development at the University of Delaware requires
extensive knowledge of how the various units within the University
fit together. Learn what different departments do, how they relate
to one another and what are their academic and administrative
reporting lines.
Date: April 14
Time: 8:30 - noon
Location: Kirkwood Room
Deadline: April 3
Audience: Professional and salaried staff
Defensive Driving National Safety Council
This is an eight-hour presentation of the National Safety
Council's Driver Improvement Program. Topics include
crash-avoidance techniques, rules of the road and safe driving
practices. What can the DDC do for me? (1) three-point credit added
to your driving record by satisfactorily completing the eight-hour
Defensive Driving Course; (2) insurance discount of 10 percent each
year for three years on your motor vehicle liability insurance
premium upon completion the course. (Both applicable in Delaware
only.)
Topics will include various crash-avoidance techniques based
on the standard accident prevention formula of professional
drivers. Note: There is a fee of $25 per person for this class.
Send your check, made out to Delaware Safety Council, to Lynn
Rimple, Employee Development, Academy Building. No telephone
registration will be taken for this workshop. Registration must be
made by mail and accompanied by a check.
Date: March 21
Time: 8:30 a.m. - 4:30 p.m.
Location: 110 Memorial Hall
Deadline: March 6
Audience: All University employees and their families