UpDate - Vol. 11, No. 19, Page 9
February 13, 1992
Employee development

Performance Appraisal for Supervisors
     The workshop is a must for new supervisors. It is designed to
enhance supervisors' evaluation skills through setting and
communicating performance standards, documenting performance and
conducting effective performance reviews.
     Date:     March 5
     Time:     8:30 a.m. - noon
     Location: Williamson Room, Perkins Student Center
     Deadline: Feb. 19
     Audience: Professional and salaried supervisory staff

Introduction to Supervision
     This NEW program is designed for supervisors with less than
one year of experience and those preparing to move into a
supervising position within six months. We will examine how the
supervisory role differs from a non-supervisory position, the
effects of personal power vs. positional power, the importance of
self development and networking activities to growth as a
supervisor.
     Date:     March 18
     Time:     8:30 a.m. - noon
     Location: Clayton Hall
     Deadline: March 2
     Audience: Professional and salaried supervisory staff

Performance Appraisal for New Employees
     These training sessions are designed to introduce new
professionals and salaried staff to the University's performance
appraisal system. In order for the performance appraisal to be
effective, employees need to be aware of their critical role in the
evaluation process: identifying and prioritizing their major job
duties. They should also become familiar with the supervisor's
obligations and responsibilities as enumerated in the University's
Performance Appraisal Policy.
     Date:     March 19
     Time:     8:30 - 10 a.m.
     Location: Kirkwood Room, Perkins Student Center
     Deadline: March 4
     Audience: All University employees

Defensive Driving Course National Safety Council
     This is an eight-hour presentation of the National Safety
Council's Driver Improvement Program. Topics include
crash-avoidance techniques, rules of the road and safe driving
practices. What can the DDC do for me? (1) three-point credit added
to your driving record by satisfactorily completing the eight-hour
course; (2)Insurance discount of 10 percent each year for three
years on motor vehicle liability insurance premium upon completion
of the course. (Both are applicable in Delaware only)Topics will
include various crash-avoidance techniques based on the standard
accident prevention formula of professional drivers.
     Note: There is a fee of $25 per person for this class. Please
send check, made out to Delaware Safety Council, to Edwina Haring,
Employee Development, Academy Building. No telephone registration
will be taken for this workshop. Registration must be made by mail
and accompanied by a check.
     Date:     March 21
     Time:     8:30 a.m. - 4:30 p.m.
     Location: 110 Memorial Hall
     Deadline: March 6
     Audience: All University employees and their families

Developing Leader Competencies
     This program is targeted for supervisors and managers with
several years of management experience. It is an advanced level
program in which participants examine the role of self development,
follower attributes and the group behavior in the context of
leadership development. In addition, participants complete a self
assessment and elicit anonymous feedback from subordinates ranking
the frequency with which they practice five leader competencies.
     Date:     March 24
     Time:     8:15 - 5 p.m.
     Location: Clayton Hall
     Deadline: March 4
     Audience: Professional staff

Primer on Affirmative Action for Supervisors
     Review of Equal Employment Opportunity (EEO) laws and judicial
actions related to age discrimination, sexual harassment, Americans
with Disabilities Act and the Rehabilitation Act. The roles of
federal and state agencies in enforcing EEO law will be discussed.
Participants will examine the major elements of an affirmative
action plan and explore the application of affirmative action in
hiring. The course is designed for supervisors, managers and others
involved in carrying out personnel actions.
     Date:     March 25
     Time:     8:30 - 11:30 a.m.
     Location: Kirkwood Room, Perkins Student Center
     Deadline: March 11
     Audience: Professional and salaried supervisory staff

Service Success Courses

Series 3: Listening Skills
     Topics include blocks to listening, reading body language and
learning to paraphrase.
     Date:     March 3
     Time:     Morning session - 8:30 - 11:30 a.m.
               Afternoon session - 1:30 - 4:30 p.m.
     Location: Room 103, Clayton Hall
     Registration deadline:   Feb. 14
     Audience: Salaried staff

Series 4: Questioning/Sorting
     Class topics are learning to use open and close ended
questions effectively. Also included is instruction in sorting
techniques.
     Date:     March 10
     Time:     Morning session - 8:30 - 11:30 a.m.;
               Afternoon session - 1:30 - 4:30 p.m.
     Location: Kirkwood Room, Perkins Student Center
     Registration deadline:   Feb. 21
     Audience: Salaried staff

Series 5: Handling Difficult Customers
     This class will cover tips for dealing with difficult people,
delivering "bad" news and negotiating effective agreements. A goal
setting for personal improvement will conclude the program.
     Date:     March 17
     Time:     Morning session - 8:30 - 11:30 a.m.
               Afternoon session - 1:30 - 4:30 p.m.
     Location: Kirkwood Room, Perkins Student Center
     Registration deadline:   March 2
     Audience: Salaried staff

* Note:   Employees are urged to enroll in all five classes in the
series.

Course registration
     Please call 831-8725 to register for the workshops listed
above. Participants will be notified of enrollment by a course
confirmation letter approximately two weeks prior to the class
date.