UD hotel reaps international service awards
Courtyard Newark-University of Delaware hotel staff members (from left) Chef Mark Chopko, Robin Eigia, Rhys Magnuson, Amber Namore, Greg Dedmon, Louanne Webb and Gabe Bannowsky.
4:25 p.m., April 14, 2008--The Courtyard Newark-University of Delaware hotel has gained an international reputation for excellent service. Based on ongoing weekly ratings, last week the hotel was ranked No. 1 among all Marriott Courtyards worldwide based on the guest satisfaction survey with a score of 95.6.

There are more than 700 Courtyards in the world and 450 of them are in the U.S., according to Bill Sullivan, managing director. The ratings are based on surveys that guests receive after checkout.

At the annual Marriott General Managers Conference in California, the hotel received a Platinum Award for Overall Guest Service for 2007 and was ranked sixth in the U.S. and 11th in the world.

Hotel guests get off to a good start in the morning with top-ranked breakfast service, which was ranked third in the U.S. and sixth in the world.

“We have won Platinum Awards for Overall Guest Service before, but being ranked first in the world and the new honors we have received are significant,” Sullivan said. “The high rankings are a tribute to the staff and their interactions with guests, and the students add another dimension and layer of service. I am proud of the dedication of everyone working at the hotel.”

For more information, visit [www.udel.edu/hotel].