University of Delaware
Policies and Procedures Manual

Section: Facilities
Policy Number: 2-14
Policy Name: Telephone Regulations
Date: October 1, 1981
Revisions: June 5, 1989; July 1, 2005

1. PURPOSE

   To state the University telephone policy.

2. POLICY

   1. Requests for telecommunications services and equipment must be made through IT-NSS/Telephone Services. Departments may select and procure commodity telephone devices (e.g., phones, caller ID units and other accessories) from the vendor of their choosing. IT-NSS/Telephone Services can assist departments in selecting and acquiring equipment suitable for their needs. Departments wishing to add specialized equipment that modifies or adds to existing voice applications (e.g., key systems, call distribution systems, etc.) must process a request through IT-NSS/Telephone Services.

   2. Departments are responsible for reviewing their monthly telephone charge statements to verify that charges are accurate and to identify personal charges. Personal charges should be kept to a minimum. All personal telephone call expenses must be reimbursed by the accountable employee within 30 days of departmental billing. Employees are to reimburse the University for personal toll calls through the use of a Cash Transmittal Web Form crediting the proper purpose code.

   3. The use of telecommunication services and equipment must be in compliance with the Policy for Responsible Computing at the University of Delaware, Policy 1-14, and Employee's Use of E-Communication, Policy 1-19.

Submitted by: Information Technologies

Copyright, © 1996, University of Delaware. All rights reserved.

Please direct questions to the Executive VP office.