Ten Criteria For Evaluating the Management of Community Disasters

 E.L. QUARANTELLI

 Disasters, 21 (1997): 39-56





Abstract:

The discussion herein concerns important factors in the local management of disasters.  We contrast this with the related but distinct process of disaster planning. Our assumption is that what is crucial is not management per se, but good management.  Thus, to assess intelligently the management of community disasters requires an answer to the question: What is good management?  The results of et?ipirical research carried out by social scientists over the past 40 years are drawn upon in considering this question.

The criteria identified entail: (1) correctly recognising differences between response and agent-generated demands; (2) adequately carrying out generic functions; (3) effectivel ' Y mobilising personnel and resources; (4) generating an appropriate delegation of tasks and division of tabour; (5) adequately processing information; (6) properly exercising decision-making; (7) developing overall coordination; (8) blending emergent' and established organisational behaviours; (9) providing appropriate reportsfor the news media: and (10) having a well-functioning emergency operations centre.

An issue also raised in the paper is how applicable these research findings derived mostly  from developed countries - are to the developing world.


Paper Requests:

The full-text of this article is available for $5.00 All publication orders must be PREPAID in U.S. DOLLARS ONLY. A proforma invoice is available upon request. Orders submitted without prepayment will be returned, unfilled, to the sender. 


                                       DOMESTIC: Add 10% to all orders for postage and
                                       handling. All items are sent Third-class mail. If you require
                                       First Class service, add an additional $1.00 per publication
                                       ordered. 

                                       FOREIGN: A 20% surcharge must be added to the total
                                       cost of the order. All items are sent Third-class mail. If air
                                       mail service is desired, add $2.00 per publication ordered
 

Please make checks payable to University of Delaware. Send inquiries, orders and payments to: 

                          Disaster Research Center--Publications 
                          University of Delaware
                          Newark, DE 19716
                           (302)831-6618:Phone 
                           (302)831-2091:Fax
                          castelli@udel.edu:Email