UD - Career Services Center RESUME SAMPLE BOOK - page 7

(555) 555-5555 103 Learner Hall Drive
Brick, NJ 05521
Education
University of Delaware, Newark, DE
May 2014
Bachelor of Science, Hotel, Restaurant and Institutional Management; Minor in Spanish
Cumulative GPA: 3.8, Magna Cum Laude
Universidad Tecnológica de Panamá
January 2013
Study Abroad Panamá
Immersion into Spanish language and Panamanian culture by living independently,
taking courses, and volunteering at an orphanage
.
Hotel and Restaurant Experience
Harrah’s Resort and Casino, Atlantic City, NJ-
Management Intern
June-August 2013
Trained as a manager within hotel operations including front desk, housekeeping, front services, and environmental services.
Presented a case study to executive management to implement a preventative maintenance program for 2,590 guest rooms
and 100 hallways which included processes, costs, and benefits. Recommendations were successfully implemented.
Completed Legendary Leadership Essentials training to effectively manage, coach, and motivate employees.
Participated in a continuous improvement project to increase the efficiency of the house-persons by eliminating wasted
time through better processes and standardizing procedures.
Courtyard Marriott at the University of Delaware, Newark, DE-
Student Intern
February- May 2013
Rotated through different positions within the hotel including front desk, housekeeping, engineering, food and beverage,
administration, and night audit. Planned the opening of the hotel patio serving area.
Vita Nova Restaurant, Newark, DE-
Student Intern
February 2012-May 2013
Rotated through 17 positions in front and back of the house operations in a 5 star restaurant, including sous chef, manager,
and sommelier. Trained in safety, sanitation, and quality/cost control.
Walt Disney World ® Resort, Orlando, FL
-
College Intern
September 2011-January 2012
Provided excellent service and a magical experience for all guests at the resort.
Managed table assignments using a Table Management System for as many as 300 guests per night. Estimated correct wait
times to guests and optimized turnaround time by assisting servers.
Answered guests’ inquiries with excellent service and made reservations using A La Carte reservations system.
White Sands Hotel and Spa, Orlando, FL
-
Front Desk Agent
June-August 2009
Managed front desk handling reservations and check-in/out through use of Visual One PMS.
Responsible for resort sales and customer service, provided room tours, and trained staff.
Entrusted with cash management, processed payments and deposits.
Jack Baker’s Wharfside Patio Restaurant, Orlando, FL
-
Server
June-August 2008, 2009, 2010
Coordinated counter service and cashiered with Digital Dining Point of Sale System, expedited, and ran food.
Communicated special requests, performed opening and closing activities, and trained new staff.
Sales and Marketing Experience
Walt Disney World ® Resort, Orlando, FL-
College Program Campus Representative
May 2012-May 2013
Successfully marketed and promoted the Disney College Program to students by using social media and making presentations
at organization meetings. Conducted Q&A meetings for students accepted to the program.
Student City, Newark, DE-
Campus Sales Representative
September 2012- April 2013
Provided marketing and sales for Spring Break vacations and up sold optional packages. Prepared and delivered marketing
presentations promoting various locations, and assisted travelers with payment and travel.
Honors and Organizations
Professional Conventions Management Association
September 2010-Present
Public Relations Chair
- Promoted and organized events such as the annual social event and a speaker series.
Alpha Delta Pi Sorority
September 2012-Present
Formal/Semiformal Chair
- Personally planned a formal event for 250 people. Established relationships with venues and
disc jockey, handled budgets as well as venue and sorority contracts. Organized transportation to and from the event, and
facilitated on site.
Other Organizations:
PR Team of Hotel, Restaurant, and Institutional Management, Hospitality Club, Alpha Lambda Delta Honors
Fraternity, Golden Key International Honors Society, Student City Spring Break Organizer
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