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Grievance Policies


Complaint Resolution:


The University of Delaware is committed to protecting the rights and dignity of all prospective, current and past employees with disabilities. The University will not tolerate discrimination against persons with disabilities in the work place or at University sponsored activities. The University is committed to the principle that no otherwise qualified person shall, on the basis of disability, be excluded from participation in, be denied the benefits of, or be subjected to discrimination with regard to the programs, activities, or services provided by the University. The University of Delaware is enriched through the contribution of all individuals.

It is a violation of University policy to retaliate in any way against anyone because they have raised allegations of discrimination against persons with disabilities. Since a charge of discrimination against persons with disabilities may have serious consequences, the complainant(s) is/are responsible to bring the charge in good faith and in accordance with the University's policy. The person(s) against whom the compliant is lodged also bears a responsibility to abstain from retaliatory behavior towards the complainant(s) outside the established channels of redress. A complainant whose allegations are found to be both false and brought with malicious intent will be subject to disciplinary action.


Lodging a Complaint:


An Employee who believes that he/she is being, or has been, subjected to discrimination due to his or her disability should discuss the matter with his/her supervisor/advisor, if appropriate, or directly contact the Office of the Americans With Disabilities Act (ADA) for confidential support, information and possible informal resolution. Faculty members who believe they are being subjected to discrimination because of disability should contact the AAUP. Signed complaints alleging discrimination against employees with disabilities shall be referred to the Vice President for Administration for further investigation and corrective action. Employees may contact the Vice President for Administration directly if they feel they have been subjected to discrimination because of disability; however, only signed complaints will be investigated by the Vice President.

Visitors who believe that they are being/have been subjected to discrimination due to disability may directly contact the Office of the Americans with Disabilities Act (ADA) for confidential support, information and possible informal resolution or may contact the Vice President for Administration. Signed complaints alleging discrimination against persons with disabilities shall be referred to the Office of the Americans with Disabilities Act for further investigation and corrective action.


ADA Grievance Complaint Procedure:
  1. All ADA complaints shall be submitted to the University ADA Coordinator or, in the event that the complaint alleges a violation by the ADA Coordinator, to the Assistant Vice President for Multicultural Programs. (In that event, all references here to the ADA Coordinator shall mean the Assistant Vice President for Multicultural Programs).
  2. All complaints must be filed in writing, must contain the name and address of the complainant, and must describe the alleged violation.
  3. The complaint must be filed within 90 calendar days after the complainant becomes aware of the alleged violation.
  4. The University will conduct an informal investigation, affording all interested persons and their representatives with notice and an opportunity to be heard and to submit relevant information.
  5. A written decision on the complaint and a description of the proposed resolution, if any, will be issued by the ADA Coordinator no later than 15 calendar days after the complaint's submission.
  6. The ADA Coordinator will, subject to University procedures and any applicable laws or regulations, maintain the files and records relating to the complaint.
  7. If the student wishes to appeal the ADA Coordinator's written determination or proposed resolution, the student may appeal within 15 calendar days of its receipt. The appeal request must be in writing, describe the basis for his or her appeal, and be submitted to the Associate Vice President for Campus Life.
  8. A written decision on the appeal, and a description of the proposed resolution, if any, will be issued by the Associate Vice President for Campus Life no later than 15 calendar days after its submission. The determination of the Associate Vice President for Campus Life shall be final and binding.
Who to Contact:


If you believe that you or someone else has been discriminated against on the basis of disability or if you have questions, concerns, or suggestions related to the ADA or this policy, please contact the ADA office using the contact information located here.
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